OUTREACH DATA MANAGER

HRA/DEPT OF SOCIAL SERVICES; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

The Public Engagement Unit at the Department of Social Services seeks a Community Coordinator to manage outreach data and analytics for tenant outreach programs in NYC.

You will collect, analyze, and report on data to improve services, coordinate with city agencies, and present findings to stakeholders. Mon-Fri 9am–5pm; NYC residency required.

Qualifications

• A bachelor’s degree plus two years of relevant community work OR six years with high school + relevant experience.
• Equivalent combination accepted with at least one year of the bachelor-level experience.
• Experience with data tools and outreach programs is preferred.

Responsibilities

• Design and oversee data collection for tenant outreach and case management programs.
• Evaluate data to address complex problems and implement improvements.
• Prepare evaluation reports for supervisors and senior management with clear visuals.

Skills

Data analysis

Written communication

Oral communication

English proficiency

Data visualization

Project coordination

Team collaboration

Education

Bachelor's degree

2+ years community work

High school diploma +6 years

Tools

SQL

Python

R

GIS

Looker/Google Data Studio/Tableau

EveryAction/Salesforce

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain City services.

The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources. The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.

The PEU Data & Analytics Team plays a crucial role in PEU’s outreach work. The team leads the deployment of new data and technology-driven strategies to connect New Yorkers to important city services. These strategies include improving outreach universes, managing infrastructure for peer-to-peer texting, phone banking, and canvassing, and analyzing results to drive operational improvement.

The PEU is recruiting for one (1) Community Coordinator to function as an Outreach Data Manager who will:

• Design and oversee data collection processes to report on, analyze, and review community development programs related to tenant outreach and case management.
• Evaluate, make recommendations, and implement improvements to authoritatively address complex problems on the data team.
• Prepare and present evaluation reports for supervisors and senior management that clearly communicate findings to technical and non-technical stakeholders through data visualization and clear written descriptions.
• Improve the efficiency of PEU by analyzing a wide range of internal, partner, and public datasets to target outreach to communities and individuals most likely to benefit from PEU outreach.
• Coordinate with other Data & Analytics Team members, including distributing work, to ensure effective project management.
• Collaborate with other city agencies and organizations to utilize new technological resources, encourage data sharing, develop and disseminate best practices, and inform policy with the findings of PEU analyses.

Hours/Shift: Monday – Friday: 9am – 5pm

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above.

Preferred Skills

• 2+ years working with data in government, community issues, labor, or political organizing, engagement or outreach.
• Demonstrated interest in public service, civic engagement, and improving outcomes for New Yorkers.
• Eagerness to learn, ask questions, and solve problems in a fast-paced environment.
• Strong written and oral communication skills in English.
• Experience processing, cleaning, manipulating, presenting and analyzing datasets.
• Experience with data visualization techniques and programs, including charts in Google Sheets, Looker/Google Data Studio, and/or Tableau.
• Experience using one or more of the following data processing and analysis tools in an academic or professional setting: SQL, Python, R, GIS.
• Experience working with outreach and client/case management tools such as EveryAction (i.e., VAN), Hustle, Mobilize, and/or Salesforce (preferred).
• Demonstrated ability to prioritize and effectively manage multiple tasks in a fast-paced work environment.
• Demonstrated ability to effectively present data in verbal, written and visual formats to technical and non-technical audiences.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.