Outreach & Linkage Liaison

Cuyahoga County Board of Health; Parma (OH); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PERS

Tuition Reimbursement

Free Parking Onsite

Remote work 2 days/week after 60 days

Job summary

Cuyahoga County Board of Health is seeking an Outreach & Linkage Liaison to support hospital-based violence prevention and community outreach efforts in the Greater Cleveland area.

The role requires 3+ years in outreach and strong Excel and data reporting skills, with flexible hours including some evenings and weekends as needed.

Qualifications

• HS Diploma or equivalent required with experience.
• Bachelor's degree in Social Work, Psychology, or related field.
• Minimum of three years of experience in outreach, intervention, mediation, and/or community health services.
• Valid driver's license and insurance at time of appointment; reliable transportation.
• CPR and first aid certificates required within 6 months of employment.
• Proficiency with Microsoft Excel.

Responsibilities

• Conducts outreach to identify individuals and families who are eligible for services.
• Meets with clients and families to assess eligibility to enroll in programs/services.
• Facilitates the completion of documents and enrollment of clients and families in programs/services.
• Collaborates with hospital staff, community members, and agencies to assist with identification and outreach to potential clients.

Skills

Community resources

Customer service

Data querying

Microsoft Excel

Multi-tasking

Verbal/written communication

Cultural sensitivity

Education

HS Diploma or equivalent

Bachelor's degree in Social Work, Psychology, or related field

Tools

Microsoft Office

Email

Office equipment (copier, fax, scanner, etc.)

Databases

Job description

POSITIONS AVAILABLE

Position: Outreach & Linkage Liaison
Reports to: Supervisor
Position to be filled: October 5, 2026
Position Type: Full-time, Bargaining
Starting Salary: $43,991 annually
Hours: Mon. – Fri., 8:30 a.m. to 4:30 p.m.
Evenings & Weekends as required

Vaccine Policy: All new hires will need to meet vaccination requirements or request an exemption and submit a TB Baseline as outlined in the CCBH Vaccination Policy.

Minimum Requirements

• HS Diploma or equivalent required with experience; Bachelor's degree in Social Work, Psychology, or related field.
• Minimum of three years of experience in outreach, intervention, mediation, and/or community health services.
• Valid driver's license and insurance at time of appointment; reliable transportation.
• CPR and first aid certificates required within 6 months of employment
• Ability to efficiently multi-task on a daily basis.
• Strong knowledge of community resources.
• Proficiency with use of PC hardware & basic software (i.e., Microsoft office), email, and office equipment (i.e., copier, fax, scanner, telephone, etc.). Strong proficiency with Microsoft Excel.
• Good customer service, verbal and written communication skills, and effective presentation skills. Good interpersonal relationship skills including cultural sensitivity & competence.
• Proficiency with use of databases and for data querying and reporting.
• Ability to preserve confidentiality of program participation records.

Violence Prevention Programmatic Focus Area – Hospital Responder:

• Provide immediate trauma-informed crisis intervention and emotional support to survivors of violent injury and their families within the hospital setting, promoting safety, stabilization, and healing.
• Coordinate care and violence prevention efforts by collaborating closely with hospital staff and community partners to reduce retaliation, re-injury, and ongoing safety risks.
• Facilitate continuity of support beyond discharge by connecting survivors to case management, mentoring, and community resources that address long‑term health, wellness, and social needs.

Ideal candidates:

• Have experience working with at‑risk youth ages 13-26 in gang intervention and mediation.
• Have knowledge of local community resources and ability to navigate resources and systems to meet community needs.
• Have ability to motivate youth and manage behavior problems.
• Be recognized as a credible messenger having personal experience with at‑risk behaviors.
• Reside in and be familiar with Greater Cleveland area neighborhoods.
• Have ability to work a flexible schedule that includes late evenings, weekends, and holidays

General Responsibilities:

• Conducts outreach to identify individuals and families who are eligible for services. Identifies alternative resources for those who are ineligible for clinics and/or programs.
• Meets with clients and families to assess eligibility to enroll in programs/services. Gathers all necessary information and obtains consent to begin providing linkages and services.
• Facilitates the completion of documents and enrollment of clients and families in programs/services.
• Collaborates with hospital staff, community members, and agencies to assist with identification and outreach to potential clients for agency programs/services.
• Establishes and maintains internal and external relationships and leverages relationships to maximize program and campaign effectiveness.
• Represents CCBH at community meetings, workshops and events to stay abreast of changes in healthcare regulations that may impact program participants.
• Represents CCBH as a participant at coalition and/or subcommittee meetings. May lead coalition and/or subcommittee meetings.
• Participates in program planning activities and provides input regarding new programming and/or service improvements.
• Participates in public health emergency activities as needed.
• Collaborates with internal and external partners on special projects as assigned.
• May be required to operate agency-owned fleet vehicles at offsite service locations.
• Performs other duties as assigned.

Deadline to Apply: September 11, 2026

Bilingual Applicants Welcome

Employees hired for a position that is funded in whole or in part by a designated funding source may be laid off when the funding source is reduced or eliminated.

THIS AGENCY IS AN EQUAL PROVIDER OF SERVICES AND AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER CIVIL RIGHTS ACT 1964

THIS EMPLOYER PARTICIPATES IN E-VERIFY

All employees hired for a position must be legally authorized to work in the United States without requiring sponsorship for employment visa status now or in the future.

Benefits offered at CCBH (for employees working at least 40 hours per pay period/Bi-weekly):

• Medical (full time employees responsible for 10% of premium)
• Dental (full time employees responsible for 10% of premium)
• Vision
• Public Employee Retirement System (PERS)
• Deferred Compensation
• FSA Health and Dependent Care
• Tuition Reimbursement
• Holidays (14 paid per year)
• Vacation Time (13 paid days per year for new service PERS members*)
• Sick Time (15 paid days per year*)
• Personal Days (up to 3 paid per year)
• Agency paid Life Insurance
• Additional Voluntary Life Insurance
• Voluntary Identity Theft Protection
• Voluntary Critical Illness
• Voluntary Accident Insurance
• Employee Assistance Program
• Free Parking Onsite
• Remote work from home available up to two days per week with approval after the completion of a minimum of 60 days of employment.
• Alternate work schedule or changes in work schedule available after initial training period with approval. Core work hours of 10am to 2pm required of all staff.

*Benefit is prorated based on start date