Medical Secretary

Cuyahoga County Board of Health; Parma (OH); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Remote work options (up to 2 days/week

Tuition Reimbursement

Holidays and vacation time

Life Insurance

Job summary

The Cuyahoga County Board of Health seeks a Medical Secretary to support the Parma clinic by handling client intake, registration, scheduling, billing, and records management. The role emphasizes accurate data entry, strong customer service, and efficient office operations.

Key duties include triaging calls, scheduling appointments, maintaining immunization and medical records, processing payments, and ensuring HIPAA compliance.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in a medical office or clinic, or equivalent post-secondary education.
• Ability to multi-task daily.
• Basic knowledge of medical terminology, insurance billing and coding.
• Proficiency with PC hardware & basic software (MS Office), email, and office equipment.
• Good customer service, verbal and written communication; cross-cultural competence.

Responsibilities

• Greet clients and assess eligibility for services; triage calls and emails.
• Register clients and collect insurance information; explain documents to clients.
• Schedule services and manage client information in databases (e.g., EHR).
• Maintain data integrity and perform regular audits of databases and files.
• Handle payments and provide receipts; balance cash drawers per guidelines.
• Assist with records requests and HIPAA reporting obligations.
• Coordinate distribution of clinic reports and materials; maintain directory.

Skills

Multitasking

Medical terminology

Customer service

Verbal communication

Written communication

MS Office

Data entry

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

POSITION AVAILABLE

Position: Medical Secretary
Reports to: PHN Supervisor
Position to be filled: October 19, 2026
Position Type: Full-time, Bargaining
Starting Salary: $32,136 annually
Hours: Mon. – Fri., 8:30 a.m. to 4:30 p.m.

Vaccine Policy

All new hires will need to meet vaccination requirements or request an exemption and submit a TB Baseline as outlined in the CCBH Vaccination Policy.

Minimum Requirements

• High School Diploma or equivalent.
• Minimum of one year of experience in a medical office or clinic. OR no experience necessary (with one year of post HS/GED education).
• Ability to efficiently multi-task on a daily basis.
• Basic knowledge of medical terminology, insurance billing and coding.
• Proficiency with use of PC hardware & basic software (i.e., Microsoft office), email, and office equipment (i.e., copier, fax, scanner, telephone, etc.).
• Good customer service, verbal, and written communication skills. Good interpersonal relationship skills including cultural sensitivity & competence.

General Responsibilities

• Greets clients via face-to-face, phone, and electronic methods to assess eligibility for CCBH clinic services and/or specialized programs. Triages and directs client phone calls & emails to the appropriate parties.
• Performs client registration including data entry of application and insurance information. Printing appropriate documents for client and medical professionals while explaining documents to clients.
• Schedules clients for services at appropriate clinic location by entering client identification & contact information into appropriate database (i.e., EHR, etc.). Provides clients with appropriate community resource information.
• Performs regular audits of databases and physical files to ensure data integrity prior to reporting to regulatory agencies.
• Responds to phone and electronic inquiries from the public, and routes calls to the appropriate parties. Completes appointment reminder phone calls for primary clinic location (Parma) and satellite clinic locations (Warrensville Hts.).
• Scans insurance information, immunization record(s), and any additional documents provided by client into appropriate database(s). Organizes and purges records per the local record retention rules.
• Performs basic financial transactions with clients including accepting and processing payments and providing receipts. Prints daily log of payments received. Balances receipts & cash drawers in accordance with CCBH fiscal guidelines.
• Accesses and provides prior immunization records to clients when requested and upon receipt of written release. Gathers and organizes documents to satisfy medical records requests or other HIPAA reporting obligations.
• Accepts, logs, sorts, and delivers incoming mail and parcels to appropriate parties. Arranges for outgoing mail, parcel, and specimen pickup by mail/shipping companies.
• Coordinates the printing and distribution of CCBH clinic reports, promotional materials, and other information for dissemination to clients. Prepares and prints documents for satellite clinics according to established procedures.
• Maintains and disseminates clinic contact directory.
• Assists with the maintenance of clinic supplies and equipment inventory.
• Assists with ordering and maintaining inventory of supplies for clinic. Maintains information on vaccines within appropriate database(s). Compiles regular reports for program manager and/or supervisor.
• Participates in public health emergency activities as needed.
• Collaborates with internal and external partners on special projects as assigned. Assists clinic staff with general administrative support needs.
• Performs other duties as assigned.

Deadline to Apply: September 11, 2026

Bilingual Applicants Welcome

Employees hired for a position that is funded in whole or in part by a designated funding source may be laid off when the funding source is reduced or eliminated.

THIS AGENCY IS AN EQUAL PROVIDER OF SERVICES AND AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER CIVIL RIGHTS ACT 1964

THIS EMPLOYER PARTICIPATES IN E-VERIFY

All employees hired for a position must be legally authorized to work in the United States without requiring sponsorship for employment visa status now or in the future.

Benefits offered at CCBH (for employees working at least 40 hours per pay period/Bi-weekly):

• Medical (full time employees responsible for 10% of premium)
• Dental (full time employees responsible for 10% of premium)
• Vision
• Public Employee Retirement System (PERS)
• Deferred Compensation
• FSA Health and Dependent Care
• Tuition Reimbursement
• Holidays (14 paid per year)
• Vacation Time (13 paid days per year for new service PERS members*)
• Sick Time (15 paid days per year*)
• Personal Days (up to 3 paid per year)
• Agency paid Life Insurance
• Additional Voluntary Life Insurance
• Voluntary Identity Theft Protection
• Voluntary Critical Illness
• Voluntary Accident Insurance
• Employee Assistance Program
• Free Parking Onsite
• Remote work from home available up to two days per week with approval after the completion of a minimum of 60 days of employment.
• Alternate work schedule or changes in work schedule available after initial training period with approval. Core work hours of 10am to 2pm required of all staff

*Benefit is prorated based on start date