Outreach Intake Specialist/ Administrative Coordinator

Endeavors; Pensacola (FL); On-site; USD 52,000 - 58,000; Full time

Job summary

Endeavors seeks an Outreach and Intake Specialist in Pensacola, FL to promote the Homeless Veterans Reintegration Program and assist with eligibility screenings. The role requires a Bachelor’s degree and 1+ year in social services or customer service, with travel across multiple counties and the ability to work varied hours.

The position is in-office in Pensacola, with salary range $52,000–$58,000 per year and benefits. Email [e-mail] for application inquiries.

Qualifications

• Bachelor's Degree in Social Work, Public Administration, Psychology or Human Services or related field preferred or equivalent in years of experience.
• 1+ years in a social service agency or customer service environment; experience with veterans a plus.
• Must maintain regular attendance as determined by employer.
• Driver’s license with clear record; must have daily use of a vehicle.
• Willingness to travel to multiple locations, including nights, weekends and holidays.

Responsibilities

• Develops relationships with program participants using trauma-informed care and strength-based approaches.
• Conducts community outreach to engage participants.
• Performs initial eligibility screenings and maintains a database of community resources.
• Completes intake for eligible participants and sets up client files for Case Managers.
• Develops partnerships with employers and community organizations to support employment goals.
• Represents the program in community meetings and delivers presentations.

Skills

Trauma-informed care

Community outreach

Client intake

Verbal communication

Customer service

Education

Bachelor's Degree (Social Work or related field)

Tools

Salesforce

VGRS

Job description

Job Details

Job Location: FL Pensacola VSSHVRP - Pensacola, FL 32514. Position Type: Full-Time. Education Level: Bachelor's Degree. Salary Range: $52,000.00 - $58,000.00 Salary/year. Travel Percentage: Up to 75%. Job Shift: Any.

Job Purpose

The Outreach and Intake Specialist under the direction of the Program Manager, ensures delivery of services to aide in job placement by promoting and developing awareness of the program and conducts initial eligibility by pre-screening for the Homeless Veteran Reintegration Program (HVRP).

ESSENTIAL JOB RESPONSIBILITIES

• Develops effective, trusting relationships with program participants by utilizing trauma informed care and strength base approach. Models positive interactions, verbal guidance, and effective communication.
• Conducts Community outreach to engage and bring participants into the program.
• Conducts initial eligibility screening for individuals seeking program assistance. Builds database of community resources. Advocates for eligible participants, provide general information and community referrals for those not meeting program eligibility requirements.
• Completes Intake for eligible participants by evaluating individual and/or family needs. Assists in setting up initial client file for clients being assigned to a Case Manager.
• Develops and maintains comprehensive outreach/working relationship with employers, recruiting teams, and community partners on the participants’ behalf to develop workable plans to obtain and/or maintain employment. Have employers and partners commit to assisting veterans.
• Conducts outreach and networking activities in the community. Gives presentations at various community groups/events. Remains active and networks in monthly community meetings. Promotes the success and reputation of the Homeless Veterans Reintegration Program.
• Seeks out and maintains HVRP Team calendar with all relevant community events, speaking presentations, partnerships meetings.
• Documents weekly or daily case notes; submits comprehensive participant files, completes reports as needed, and enters documentation into Salesforce and VGRS systems. Prepares necessary reports on metrics.
• Maintains on-going communication with multi-disciplinary teams across multiple programs to assist participants in obtaining and maintaining permanent housing, services to meet needs, and promote stability.
• Follow-up with participants who have exited the program and provide further assistance or resources, if needed.
• Travel between Escambia, Santa Rosa and Okaloosa Counties to include, but not limited to, the above job duties as listed above.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Program participant or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS

EDUCATION: Bachelor's Degree in Social Work, or Public Administration, or Psychology or Human Services or related field preferred or equivalent in years of experience.

EXPERIENCE: 1+ years of experience is a social service agency, 1+ years in a customer service focused environment. 1+ years working knowledge with Veteran Community. Experience with mental health services and/or a homeless population.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

WORK LOCATION: In-office; Pensacola, FL

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.