Outreach & Diversion Specialist

Friends-of-the-Famil; Waterloo (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Friends-of-the-Famil in Waterloo, IA seeks a dedicated outreach professional to deliver street outreach, crisis intervention, and community collaboration services across assigned areas. You will engage homeless individuals, assess needs, and connect them with housing programs and supportive services.

This role requires data quality, documentation, and representing FOF at community meetings. A bachelor degree in social work or psychology, or equivalent experience, is preferred, with the ability

Qualifications

• Bachelor degree in social work, psychology, or related field, or equivalent education and experience.
• Experience in victim services, crisis intervention, housing programming, or case management preferred.
• Ability to travel across the service area and within the state for training.

Responsibilities

• Conduct street outreach in assigned service areas to understand homelessness and provide intervention.
• Engage individuals experiencing homelessness in case management and supportive services.
• Develop and maintain local partnerships with housing service providers, crisis centers, hospitals, and other programs for quick access to services.
• Coordinate diversion efforts in the assigned area.
• Provide service assessment, crisis counseling, and access to housing programs.
• Assist with homeless verification and PSH certification.
• Comply with data tracking and documentation requirements.
• Represent Friends-of-the-Famil at community and program development meetings.
• Conduct follow-ups with clients living on the streets to provide ongoing resources.

Skills

Organizational skills

Prioritization

Confidentiality

Crisis intervention

Communication

Travel flexibility

Education

Bachelor's degree in social work or psychology

Job description

Job Summary

Develop and deliver street outreach, community engagement, and diversion services throughout assigned service areas.

Key Roles & Responsibilities

Street Outreach | Crisis Intervention | Community Collaborations | Assessment of Service Needs

Data & Documentation

What You Will Do:

• Conduct street outreach in assigned service areas to best understand homeless population and provide intervention.
• Engage individuals experiencing literal homelessness in case management and supportive services.
• Develop and maintain local partnerships with housing service providers, crisis centers, hospitals, and other programs to assist in quick access to these services.
• Coordinate diversion efforts in assigned service area.
• Provide service assessment, crisis counseling, and access to housing program s.
• Assist with homeless verification and complete PSH certification.
• Comply with data tracking & documentation requirements.
• Represent FOF at community and program development meetings as assigned.
• Conduct follow-up with clients we serve who are currently living on the streets to continuously provide resources.

Job Qualification and Competencies:

• Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
• Ensure confidentiality is in place for all people FOF serves.
• Bachelor Degree in social work, psychology, related field OR combination of equivalent education and experience.
• Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.
• Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state as necessary for training purposes.
• Ability to pass state, federal, and child abuse background checks.