Street Outreach Coordinator

Just-Compassion-of-East-Washington-Count; Portland (OR); On-site; USD 38,000 - 52,000; Full time

Job summary

Just-Compassion-of-East-Washington-Count seeks a community outreach specialist to connect unhoused individuals with resources, shelter, and mainstream services in East Washington County. The role emphasizes self-referrals, hospital referrals, and engagement across agencies.

The position involves field outreach, intake coordination, HMIS enrollment, and collaboration with partners while maintaining accurate documentation and ongoing skill development.

Qualifications

• High School Diploma or equivalent.
• Experience with adults diagnosed with severe mental illness.
• Computer literacy.
• Experience outreach to homeless or vulnerable populations.
• Familiarity with homelessness and mental illness needs.
• Strong motivational interviewing skills.
• Ability to interface with other agencies and represent the agency professionally.
• Valid driver’s license, reliable vehicle, and insurance.

Responsibilities

• Identify barriers to service and support, such as transportation problems, or need for emergency assistance, develop short-term solutions.
• Design tentative individual service and support plan identifying urgent needs and long-term goals.
• Assist individuals to gain access to mental health services by linking with an appropriate agency.
• Assess housing needs and link individuals to shelter, transitional, or permanent housing.
• Enroll all individuals into HMIS.
• Track services provided in HMIS.
• Attend agency and community meetings; collaborate with providers for seamless services.
• Provide training and information referral on homeless and mental health resources to community providers.
• Ensure spending is tracked and documentation is turned in.
• Other reporting or tasks as delegated by the Programs Supervisor.
• Donation collections for outreach participants.
• Attend required meetings and participate actively.
• Pursue ongoing development of skills and competencies.
• Follow policies, procedures, and protocols.
• Maintain current Oregon Driver License and insurance.
• Other tasks as assigned.

Skills

High school diploma

Severe mental illness experience

Computer literacy

Outreach to homeless

Homeless mental health awareness

Motivational interviewing

Agency liaison

Driver's license & vehicle

Education

Bachelor of Arts or Science in Psychology

QHMA credentials

Tools

HMIS

Microsoft Office

Job description

This position is responsible for self-referrals from homeless individuals and to community referrals from hospital emergency rooms, jails, shelters, and other referral sources. This position will provide the bridge to services for individuals who are currently unengaged with any support services. The position will be based largely in the community, providing outreach as needed for homeless individuals throughout East Washington County, and will follow them through the steps of engagement and their entry into mainstream services.

Essential Duties

• Connect with individuals who are actively unhoused and unsheltered, and work to connect them with resources and shelter.
• Conduct pre-engagement and engagement meetings as needed; coordinate intake and assessment.
• Respond to referrals from emergency rooms, hospital units, etc.; triage referrals, proceed with linkage to services as appropriate.

Job Functions

• Identify barriers to service and support, such as transportation problems, or need for emergency assistance (clothing, blankets, etc.), develop short-term solutions for meeting an individual's basic needs.
• Design tentative individual service and support plan identifying individual's most urgent needs and long-term goals.
• Assist individuals to gain access to mental health services by linking with an appropriate mental health agency.
• Assess for housing needs and help link individuals as needed with shelter, transitional, or permanent housing.
• Enroll all individuals into the county wide database, Homeless Management Information System (HMIS).
• Track services provided in HMIS.
• Attend all agency and community meetings as assigned; collaborate with other providers to ensure seamless services to this population.
• Provide training and information referral on homeless and mental health resources to community providers.
• Ensure that all spending is tracked properly and documentation is turned in.
• Other reporting or tasks as delegated by the Programs Supervisor.
• Donation collections for outreach participants.
• Attend and positively participate in required meetings.
• Pursue ongoing development of skills and competencies.
• Follow policies, procedures, and protocols.
• Maintain current Oregon Drivers License and insurance.
• Other tasks as assigned.

Qualifications

• High School Diploma or equivalent.
• Experience working with adults diagnosed with severe mental illness.
• Computer literacy.
• Experience providing outreach to homeless individuals or other vulnerable populations.
• Familiarity with the needs of individuals experiencing homelessness and mental illness.
• Strong motivational interviewing skills.
• Ability to interface with other agencies and represent the agency in a professional manner.
• Valid driver’s license, reliable vehicle, and insurance.

Preferred Qualifications

• QHMA credentials.
• Bachelor of Arts or Science in Psychology or a related field.
• Experience addressing Dual Disorders and general CD issues.
• Familiarity with mental health service delivery systems.
• Bilingual preferred.