Outreach Counselor - Midland and surrounding counties

Maximus; Odessa (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and bonuses

Comprehensive insurance coverage

401K retirement savings

Paid time off and holidays

Employee wellness programs

Tuition reimbursement

Employee discounts

Job summary

Maximus is seeking an Outreach Counselor to support the Midland, TX area and surrounding counties. You will provide in-person and phone assistance regarding enrollment and eligibility for Texas Health and Social Services Programs, building relationships with community groups.

Bilingual Spanish is preferred but not required; candidates must be able to travel within the region and reside within commutable distance.

Qualifications

• High school diploma or GED required; experience in human services preferred.
• Fluency in English; bilingual Spanish preferred but not required.
• Proficiency with Microsoft Office products and Excel is expected.

Responsibilities

• Interface with complaints and inquiries, directing to appropriate teams.
• Assist consumers in enrolling, disenrolling, and transferring into health plans.
• Maintain up-to-date knowledge of managed care programs the clients use.
• Work to meet contract requirements and processing guidelines.
• Engage with community organizations to strengthen program presence.
• Support callers via phone and in-person interactions; handle escalations.

Skills

Customer service

Bilingual Spanish

Microsoft Office

Communication skills

Education

High school diploma or GED

DSHS Community Health Worker certification preferred

Tools

Excel

Office Suite

Job description

Outreach Counselor - Midland and surrounding counties

General information

Date

City

Odessa

State

TX

Country

United States

Working time

Full-time

Description & Requirements

Maximus is looking for an Outreach Counselor to support the Midland, TX area and surrounding counties. This important position provides effective customer services via telephone and in person to clients and community members regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs. As an Outreach Counselor, you will utilize excellent in-depth knowledge of enrollment requirements, program information, and policies. You'll also identify, develop, and build relationships with community, state, and faith-based organizations to enhance our presence in the community.

Bilingual - Spanish skills are preferred for this role, but not required.

Please note- since this position requires local travel, it is critical that your application includes your up-to-date address as preference will be given to applicants who reside within reasonable commutable distance of the area served

Why Join Maximus?

• Competitive Compensation - bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and sick leave.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

Essential Duties and Responsibilities:

• Interface with and refer complaints and/or inquiries to the appropriate departments, agencies, advocates, and/or client representatives.
• Maintain updated knowledge of managed care as it relates to client supported programs.
• Meet the established processing guidelines, protocols and contract requirements related to complaint processing and the handling of PHI/PII.
• Assist consumers in enrolling, disenrolling, and transferring into health plans, when appropriate.
• Perform other duties as may be assigned by the Complaint Unit Supervisor and/or Project Management.
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
• High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
• Must be fluent in English and specified secondary language.
• Handles more complex customer service inquiries and problems via telephone, recording consistent problem areas.
• May respond to email inquiries.
• Customer service is the primary function.
• Calls are non-routine and require deviation from standard screens, scripts, and procedures.
• Handles situations which may require adaptation of response or extensive research according to customer response.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• May handle escalated or unresolved calls from less experienced representatives.
• Works on assignments that are moderately difficult, requiring judgement in resolving issues.
• Understands implications of work and makes recommendations for solutions.

Program Specific Requirements:

• Bilingual fluency in Spanish preferred
• Required to travel within the region assigned
• High School diploma, GED, or equivalent certification
• DSHS Community Health Worker certification preferred.
• One year of human services experience or experience dealing with the public.
• Proficient in Microsoft Office products.
• Knowledge of Excel required.
• Ability to work with customers in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.
• Excellent organizational, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to work as a team member, as well as independently.
• Must be able to remain in a stationary position for an extended period of time.
• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
• Work is often performed conducting home visits, presentations, and part in an office environment.
• Reliable transportation with proper insurance and a Texas Driver’s License that meets the State of Texas requirements.
• Medicaid knowledge preferred

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].