Outreach Coordinator, Operations Support (Currently remote)

Lensa; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A nonprofit organization is seeking an Outreach Coordinator to design outreach programs and build relationships within the community. The role involves recruiting clients, managing outreach initiatives, and providing educational opportunities to empower women. Ideal candidates are self-motivated and community-driven.

Qualifications

• 1-3 years of experience in community organizing, outreach, or client recruitment.
• Experience working with native-born African American women.

Responsibilities

• Develop outreach plans and manage client intake processes.
• Build relationships to support membership and business growth.
• Attend community activities to identify new clients.

Skills

Community Outreach

Analytical Skills

Problem-Solving

Communication

Education

BA/BS degree

Tools

Microsoft PowerPoint

Microsoft Word

Job description

Outreach Coordinator, Operations Support (Currently remote)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Grameen America Inc, is seeking professionals. Apply via Lensa today!

About Grameen America, Inc.

Grameen America Inc. (GAI) is a nonprofit microfinance organization founded in 2008 by Nobel Peace Prize recipient Mohammad Yunus. Its mission is to empower women of color by providing micro-loans, financial education, and strategies for asset building through savings and credit.

Role Overview

The Outreach Coordinator (OC) is responsible for designing outreach programs, building strategic relationships, and conducting activities within the African American community. The role includes supporting recruitment, retention of staff and clients, and facilitating outreach initiatives that connect the branch with the community. The OC will provide educational opportunities and assist women seeking financial services. The ideal candidate is self-motivated, enthusiastic, community-driven, positive, and a team player.

Primary Responsibilities

1. Develop outreach plans for their territory and communities.
2. Attend community activities to identify new clients and create an intake pipeline.
3. Collaborate with Relationship Associates to provide potential clients.
4. Schedule and manage outreach presentations, communicate event details, responsibilities, and follow-up.
5. Create consistent communication presentations.
6. Ensure high-quality standards and productivity.

Client In-Take Management

1. Facilitate smooth transition of potential clients into the business.
2. Assist clients with questionnaires and applications, verifying information accurately.
3. Respond promptly to client questions and resolve issues.
4. Manage the client intake process from initial contact to membership approval.
5. Support assessment of clients’ commitment, readiness, and ability to invest and repay loans.
6. Support potential members through a peer network group model.
7. Meet targets for client onboarding, engagement, retention, and portfolio quality.

Relationship Management

1. Build positive relationships to support membership and business growth.
2. Provide excellent customer service.
3. Address concerns and questions professionally and promptly.
4. Work with the team to enhance member engagement and experience.
5. Achieve goals related to member engagement, retention, and peer recommendations.

Qualifications

• Extensive experience in community outreach and program coordination.
• BA/BS degree and 1-3 years of experience in community organizing, outreach, or client recruitment.
• Experience working with native-born African American women.
• Enthusiastic, energetic, entrepreneurial spirit.
• Strong analytical, problem-solving, and quantitative skills.
• Attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to learn quickly, meet deadlines, multi-task, work independently.
• Basic proficiency in Microsoft PowerPoint and Word.

Note: All employees working in a GAI office, traveling, or attending GAI events must be fully vaccinated against COVID-19, with accommodations available for exemptions.

Grameen America is an Equal Opportunity Employer. Candidates are considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected categories.