Outreach Coordinator (Evening Shift)

Socket.dev; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Breaking Ground in New York City is seeking an Outreach Coordinator to manage street outreach teams and coordinate evening coverage. The role emphasizes Housing First and Harm Reduction in field work and requires strong collaboration with housing partners and DHS.

The position focuses on supervising Housing Advocates and a Team Leader II, ensuring documentation, scheduling, and crisis response are handled efficiently, with on-call duties and a 35-hour work week.

Qualifications

• NYS LMSW license required.
• Minimum 3 years of supervisory experience.
• Obtain 9.58 credentialing within first 3 months.
• Knowledge of Housing First, Harm Reduction, and crisis intervention.

Responsibilities

• Oversee street outreach teams, including Housing Advocates and a Team Leader II.
• Provide regular supervision meetings for direct reports.
• Create shift schedules and ensure field coverage at all times.
• Ensure canvassing reflects feedback from teams and data sources.
• Apply Housing First, Harm Reduction, CPI, Motivational Interviewing, and trauma-informed care models.
• Ensure contracts, regulatory requirements, and service delivery targets are met.
• Complete documentation, reporting, and referrals on time per DHS/Breaking Ground rules.
• Support staff in managing difficult situations and de-escalation.
• Lead Code Blue/Red alerts and provide clinical leadership in challenging cases.
• Handle 9.58 involuntary removals to hospital with proper documentation.
• Liaise with community partners and DHS staff to respond to emergent concerns.
• Build collaborative relationships with NYPD, EMS, and other providers.
• Attend onsite partner meetings and provide on-call coverage as needed.
• Perform other duties as assigned.

Skills

Supervisory experience

Communication skills

Crisis intervention

Documentation and reporting

Bilingual Spanish/English

Education

NYS Licensed Masters Social Worker (LMSW)

Tools

Microsoft Office Suite

Job description

ABOUT US: - We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Breaking Ground’sStreet to Home programmakesregularcontact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground placesremainstably housed.

Reporting to the Assistant Director, Programs,Outreach,theOutreach Coordinatormanages and supervisesstreet outreachteams,providingcoordinationacrossthe teams toensure there is always staff deployed in the field and helps to triage and prioritize urgent requestsor developing situations. The Outreach CoordinatorensurestheteamsutilizeHarmReduction and Housing First approaches whenconducting street outreach and engage with individuals todeterminehomelessness history, services needed,andappropriate placementoptionsfrom the field in the moment. The Outreach Coordinatorcreates shift schedules, ensuring continual coverage in the field, and that Housing Advocate teams are compliant with data entry requirements into DHS’ systemcontractualrequirements.

TheOutreach Coordinatoris responsible forgaining a holistic understanding of the homeless population and works in collaboration with the community and other partners to implementappropriate housingand service solutions. TheOutreach Coordinatormanages theirteams’responsesto community concerns, oversees Code Red/Blue alerts,identifiesnew hotspots andencampments,plans weekly canvass schedules for the teams, andoversees all 9.58 assessments and removals for theshift.

Programs staffare required tolocateandassiststreet homeless individuals under the most extreme weather conditions.Managersare required tobe in the field during Code Reds and Code Blues. Staff must bewilling to engagewith street homeless individuals and can handle multipletasks in a fast paced,dynamic, team environment.

This position is primarily the evening shift and has a 35-hour work weekas well as on-callresponsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Successful oversight and performance management of street outreach teamsincluding Housing Advocatesand a Team Leader II who supervises anadditionalstreet outreach team and apart timeSocial Worker

• Provideregular, structured supervision meetings for direct reports

• Responsible for implementing supervisory strategies, and systems of accountability to ensure that staff have adequate support, guidance, and oversightat all times

• Create and implement shift schedules that ensureteams aredeployed at all times; find coverage for callouts, vacations, and vacancies

• Ensure canvassing incorporatesfeedback from the team, community, DHS, historical 311 data,etc

• Promote effective strategies foroutreach work,following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), MotivationalInterviewingand trauma-informed care models of practice

• Ensureadherence to program contracts, regulatory requirements, and internal guidelines, ensuring all performance targets and service delivery benchmarks are consistently met

• Responsible for ensuring documentation,reporting,andreferralsareaccurately completed on time and incompliance with DHS and Breaking Ground requirements

• Provide support and guidancetostaff in managingdifficult situationsand successfully de-escalating conflict

• Oversee andparticipatein Code Blue/Red Alerts, providing clinical leadership to the teams when theyencounterchallenging situations

• Assess and complete 9.58 involuntary removals toa hospitaland ensure all required documentation isaccurateand completed on time

• Serve as a liaison with community partners, intergovernmental stakeholders, DHSstaffandother community stakeholdersto respond to emergent concerns,including 311 calls and encampmentengagement

• Developstrongcollaborativerelationshipswithexternalpartnersandserviceproviders,NYPD,EMS,etc

• Attend onsite meetings with communitypartners

• Provide on call coverage as needed for the program

• Perform other duties asassigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW)required

• Minimum3 years supervisory experiencerequired

• Obtain 9.58 credentialing within first 3 months of hirerequired

• UnderstandingofHousingFirst,clientcenteredmotivationalinterviewing,HarmReductionmodels, behavioral and medical healthsystems

• Experience with crisis intervention, including, risk assessments and incidentmanagement

• Excellentcommunication skills(verbally and written) andability towork with diversepopulation

• Superbcollaborativeskills;abilitytoworksuccessfullywithawiderangeofinternalandexternal stakeholders

• Detailed oriented and can manage team tasks

• Excellent scheduling skills

• ValidNY,NJ,CT,or PA driver’s license witha good drivingrecord, as defined by Breaking Ground, is a condition ofemployment

• Proficiencywith Microsoft Office Suite programs including Word, Excel, Outlook, and MicrosoftTeams

• BilingualSpanish/Englishpreferred

EOE/M/F/Vet/Disabled