Outreach Coordinator Analyst

CVS Health; Dover (DE); On-site; USD 29,000 - 68,000; Full time

Job summary

CVS Health is seeking an Outreach Coordinator to support ABHLA Quality Management and Population Health initiatives. You will liaise with members, providers, and community partners to promote evidence-based care and improve health outcomes.

The role focuses on improving HEDIS performance, conducting outreach campaigns, and supporting data-driven quality interventions in a fast-paced environment. Bachelor’s degree preferred; 40-hour work week.

Qualifications

• Excellent communication, presentation, and relationship management skills.
• Ability to manage multiple priorities and meet deadlines.
• Demonstrated commitment to member-centered care.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Monitor quality performance and identify opportunities for improvement.
• Track outcomes and report intervention effectiveness.
• Conduct member outreach activities related to preventive care, chronic disease management, behavioral health, maternal health, health equity, and social determinants of health.
• Participate in health education activities that improve member engagement and self-management.
• Assist with development and implementation of outreach campaigns aligned with quality priorities.
• Assist in identifying barriers, trends, and opportunities impacting measure performance.
• Support data collection, reporting, and documentation activities related to quality initiatives.

Skills

Communication

Prioritization

Member-centered care

Analytical thinking

Independent working

Education

Bachelor's Degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Outreach Coordinator supports the Aetna Better Health of Louisiana (ABHLA) Quality Management and Population Health teams in improving healthcare outcomes, closing gaps in care, and advancing performance on HEDIS, State Withhold Measures, Performance Improvement Projects (PIPs), and Population Health initiatives.

This position serves as a liaison between members, providers, community partners, and internal departments to promote evidence-based care, preventive services, chronic disease management, and quality improvement activities. The Outreach Coordinator utilizes expertise to educate providers and members, analyze quality performance data, facilitate outreach campaigns, support provider engagement efforts, and contribute to interventions that improve member health outcomes and satisfaction.

The Outreach Coordinator supports provider and member outreach initiatives, reviews clinical opportunities for improvement, collects and analyzes quality data, participates in quality interventions, and promotes evidence-based practices that improve healthcare quality, safety, access, and member experience.

• Monitor quality performance and identify opportunities for improvement.
• Track outcomes and report intervention effectiveness.
• Conduct member outreach activities related to preventive care, chronic disease management, behavioral health, maternal health, health equity, and social determinants of health.
• Participate in health education activities that improve member engagement and self-management.
• Assist with development and implementation of outreach campaigns aligned with quality priorities.
• Assist in identifying barriers, trends, and opportunities impacting measure performance.
• Support data collection, reporting, and documentation activities related to quality initiatives.

Required Qualifications

• Excellent communication, presentation, and relationship management skills.
• Ability to manage multiple priorities and meet deadlines.
• Demonstrated commitment to member-centered care.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience working with healthcare data, quality reports, gap-in-care reports, or performance metrics.
• Experience supporting healthcare quality improvement activities.
• Experience interpreting clinical data and healthcare performance measures.
• Medicaid, managed care, HEDIS, or accreditation experience preferred.

Education

Bachelor's Degree preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $49.08

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

We anticipate the application window for this opening will close on: 10/22/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.