Outreach Caseworker, New Bedford, MA

Key Program, Inc.; Fall River (MA); On-site; USD 66,125,000 - 77,146,000; Full time

Benefits offered by this job

Tuition assistance

Scholarship opportunities

Internship opportunities

Intensive training and advancement

Paid time off

Job summary

Key Program, Inc. in Fall River/New Bedford, MA, seeks a Community-Based Family Counselor (Outreach Caseworker) to work with children, youth and families referred by MA DCF.

You will provide direct intervention, case management and help families access services in the community. The role requires a bachelor’s degree in a related field and at least one year of human services experience; valid driver’s license and daily travel are expected.

Qualifications

• Bachelor’s degree in related human services field required (i.e. psychology, sociology, human services, social work, etc.) AND one year of human service experience; includes employment, internship or volunteer work

Responsibilities

• works as part of a treatment team to provide family support, advocacy and intervention
• performing work within the community and homes of youth and families
• establishes professional communication with DCF and community partners
• assists families in identifying, coordinating, and utilizing community support resources and treatment services
• organizes and provides individual and group recreational activities, informal counseling, mediation, support groups, and assistance with life skills such as job searching
• responds directly to youth and families in crisis, providing in-person and telephone intervention
• in cooperation with clinical and supervisory staff, participates in intakes, review and discharge meetings
• communicates important case information to clinical and supervisory staff and completes case documentation

Education

Bachelor’s degree in related human services field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FT Full-Time Fall River, MA, US 1 Attachments

2 days ago Requisition ID: 1526

Key Program is seeking Community-Based Family Counselors (Outreach Caseworkers) in New Bedford, MA, to work with children, youth and families referred to by the MA Department of Children and Families (DCF) for comprehensive community-based services. Outreach Caseworkers provide direct intervention and case management to children/youth and their families, promote their emotional, behavioral and psychological well-being, and help them navigate the challenges they face. Join the Key Program and be part of an organization that values employees and promotes a positive work/life culture.

Wage:Competitive hourly wage: $24.50

Additional compensation is provided for bilingual skills, on-call rotation, and our generous employee referral bonus program.

Insurance: (See attachment for contribution details)

• Key offers Blue Cross Blue Shield Blue Benefits covering over 90% of medical premiums and 70% for dental premiums with low deductibles and co-pays.

Professional Development: (See attachment for details)

• Tuition assistance is available for any degree or certification program.
• Scholarship opportunities are provided for clinical-related graduate programs.
• Key is an internship placement site where employees can fulfill internship requirements for college credit.
• Intensive training, professional development and opportunities for advancement.

Self-Care and Paid Time Off Benefits: (See attachment for details)

• 3 weeks/vacation, 2 weeks/sick time, 3 days/personal, 3 days/bereavement and 12 paid holidays for Full-time staff.

• Free, confidentialemployee assistance program for employees and adult household members for support with mental and physical health, financial, family, legal, parenting and other concerns.

Other:

• Mileage Reimbursement equivalent to IRS rate for work-related travel
• 403(b) retirement savings account (tax-deferred).

Qualifications:

• Bachelor’s degree in related human services field required (i.e. psychology, sociology, human services, social work, etc.) AND one year of human service experience; includes employment, internship or volunteer work

Requirements:

• Must be 21 years of age or older
• Valid state driver’s license and legally registered and insured car for daily work use

This job requires extensive daily driving and includes mile mileage reimbursement.

Responsibilities:

The Outreach Caseworker shares a rotating schedule with their team, consisting of daytime / early evening shifts (8:30 AM – 5 PM) 10 AM – 6:30 PM), and some weekend shifts.

• works as part of a treatment team to provide family support, advocacy and intervention.
• performing work within the community and homes of youth and families
• establishes professional communication with DCF and community partners
• assists families in identifying, coordinating, and utilizing community support resources and treatment services
• organizes and provides individual and group recreational activities, informal counseling, mediation, support groups, and assistance with life skills such as job searching
• responds directly to youth and families in crisis, providing in-person and telephone intervention
• in cooperation with clinical and supervisory staff, participates in intakes, review and discharge meetings
• communicates important case information to clinical and supervisory staff and completes case documentation

The Key Program is a private, non-profit human services agency whose mission is to assist children/adolescents and their families to develop positive life skills so they may pursue productive and rewarding lives. Key works in conjunction with the MA DCF, RI DCYF and NH DCYF and is an agency provider of community-based services, residential treatment programming, and outpatient mental/behavioral health services.

Key is committed to diversity, equity, and inclusion and committed to hiring employees that reflect the diverse communities that we serve.All qualified applicants will receive consideration for employment without regard to their race or color, religion, sex, sexual orientation, gender identity or expression, disability, age, country of ancestral origin, or veteran status.

Attachments (1)

July 2026 Comprehensive Benefits for Direct Support Positions.pdf