Outreach Case Manager - (5827)

PATH (People Assisting the Homeless); California (MO); On-site; USD 48,000 - 59,000; Full time

Job summary

PATH (People Assisting The Homeless) is seeking an Outreach Case Manager in Los Angeles, CA to support clients experiencing homelessness by providing intake, ISP development, and linkage to housing, health services, and benefits. You will work within the Downtown Center BID and Harbor UCLA offices with a focus on coordinated care.

The role emphasizes trauma-informed care, motivational interviewing, and strong collaboration with local partners to help clients achieve housing stability and

Qualifications

• Experience conducting intake and developing service plans.
• Knowledge of HIPAA and client confidentiality.
• Ability to assess housing goals and access services.
• Strong communication and collaboration with partners.

Responsibilities

• Conducts intake and develops an ISP addressing housing goals and income; covers health, mental health, substance use, financial resources and social support.
• Provides referrals and linkages to resources to help participants achieve ISP goals.
• Completes program-specific assessments (e.g. VI-SPDAT).
• Evaluates progress with a 90-day review and maintains participant files per PATH policies.
• Maintains confidentiality of participant files per HIPAA and guidelines.
• Develops therapeutic relationships to engage clients with housing goals and supports.
• Provides crisis intervention and risk assessment to increase safety and independence.
• Uses motivational interviewing and trauma-informed care in service delivery.
• Keeps up-to-date knowledge of community resources to offer wrap-around services.

Skills

Case management

Crisis intervention

Motivational interviewing

Trauma-informed care

Job description

WHY WORK FOR US?

We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.

If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professional growth across the state.

JR 5827

Outreach Case Manager

Los Angeles, CA 90017

Salary: $23.24 to $28.28 per hour

Pay Frequency: 24 Pay Periods Per Year

Full-Time Mon thru Fri 8:00am to 4:30pm

Non-Exempt

Driving Required

Lower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience.

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Outreach Services team as the Outreach Case Manager at the Downtown Center BID office and the Harbor UCLA office.

ABOUT PATH

Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

ABOUT OUR TEAM

We believe our mission to end homelessness can be achieved by providing permanent housing and highly individualized supportive services. Every program in our growing range of services is designed to holistically address barriers to long-term housing stability, implementing evidenced-based practices to promote improved well-being beyond housing alone. We are committed to improving the quality of our services by creating a diverse work environment for the community at large

ABOUT THE JOB

As part of the Outreach Services team, the Case Manager role's main function is to assist clients in breaking the cycle of homelessness by utilizing a "whatever it takes" approach. This position supports clients through all phases of homelessness, including but not limited to: on the street, interim housing, transitional housing, and permanent housing. They assist clients with accessing and maintaining necessary services among healthcare, social services, interpersonal support systems, and navigating through a coordinated entry system (CES). This position will provide individualized supportive services by helping each client develop a plan to address strengths, barriers, support health needs, increase income, and find and maintain housing. As part of the care plan, they identify each area in which clients will need assistance to accomplish the outlined goals and objectives (i.e. scheduling appointments, applying for public benefits, etc.) and focuses on housing and health as necessary outcomes for success.

Position Responsibilities include:

• Conducts intake and individualized needs assessment for all participants and collaborates to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the participant including medical, mental health, substance use, financial resources, vocational, and social support needs
• Provides referrals, linkages, information, and support to resources that help participants to achieve their ISP goals
• Completes program specific assessments (e.g. VI-SPDAT)
• Evaluates strengths and challenges to addressing short term and long-term goals, conducts a 90 day review with the participant after initial intake
• Maintains documentation standards as required by the Program and PATH policies, including completing case file notes in a timely manner and maintains a complete, accurate, and current participant file with all required documents
• Maintains confidentiality of participant files per HIPAA and all applicable guidelines
• Develops therapeutic and/or professional relationships with clients and systems/partners that enhance efforts to engage and retain individuals with their housing goals
• Provides crisis intervention and risk assessment services focused on increasing safety and enhancing the clients' ability to independently solve problems, utilize effective coping skills, and manage and self- coordinate their own care, including services for individuals with chronic trauma
• Uses motivational interviewing and trauma-informed care in service delivery
• Maintains current, thorough knowledge of community resources and utilizes them to provide comprehensive, wrap-around services