Outreach Case Coordinator III

City and County of Denver; Denver (CO); On-site; Full time

Job summary

The City and County of Denver seeks an Outreach Case Coordinator III to conduct outreach for unsheltered individuals, providing comprehensive case management and support services. This role requires strong interpersonal skills and relevant experience in housing navigation, offering competitive pay and extensive benefits including a pension plan.

Benefits

Guaranteed life-long pension

457B Retirement Plan

140 hours of PTO within the first year

Medical, dental, and vision insurance

Qualifications

• Three years of outreach/case coordination experience.
• Knowledge of housing resources and Coordinated Entry.
• Experience with HMIS documentation.

Responsibilities

• Conduct street outreach and engagement with unsheltered individuals.
• Complete housing assessments and develop service plans.
• Provide housing-focused case management.

Skills

Street outreach

Rapport-building skills

Problem-solving skills

Crisis intervention skills

Documentation practices

Education

High school diploma or GED

Job description

About Our Job

Outreach Case Coordinator III

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $26.21 and $32.76. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver has announced furlough days, or unpaid days off, for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th, the Saturday before Labor Day, and November 28th, the day after Thanksgiving. If you receive an offer for this position, your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).

Location & Schedule

In this position you can expect to work onsite at the Wellington E. Webb Municipal Building located at 201 W. Colfax Ave, Denver, CO 80202 as well as offsite out in the local community.

Who We Are & What You’ll Do

Specifically, as the Outreach Case Coordinator III you will:

• Conduct street outreach and engagement with individuals experiencing unsheltered homelessness.
• Complete housing assessments and develop individualized service plans.
• Transport clients and their belongings to shelter, housing appointments, service providers, and move-in locations as needed.
• Provide housing-focused case management and connect clients to supportive services.
• Maintain accurate documentation in HMIS and other systems and track client progress.
• Participate in focused resolution efforts and support shelter/housing placements.
• Submit referrals to community partners and outside agencies.
• Distribute basic needs items and stabilization support (e.g., food, clothing, utilities).
• Attend case conferencing, team meetings, and required trainings.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Experience in street outreach and housing navigation.
• Strong rapport-building and trauma-informed engagement skills.
• Knowledge of Coordinated Entry and local housing resources.
• Ability to manage a caseload and support clients through housing processes.
• Proficiency with HMIS and consistent documentation practices.
• Strong problem-solving and crisis intervention skills.
• Comfort working independently in the field.
• Familiarity with harm reduction strategies and trauma informed practices.
• Valid driver’s license and ability to transport clients.

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement:Minimum three (3) years of relevant outreach/case coordination experience, including intake, assessment, and referral with vulnerable or unsheltered populations
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
• License/Certifications: Requires a valid Driver's License at the time of application.
• Licenses and certifications must be kept current as a condition of employment

Application Deadline

This position is expected to stay open until June 19. Please submit your application as soon as possible and no later than June 19 at 11:59 PM.

About Everything Else

Job Profile

CS3517 Outreach Case Coordinator III

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$26.21 - $39.32

Target Pay

$26.21 - 32.76

Agency

Department of Housing Stability

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.