Outreach Care Assistant

Imagine Pediatrics; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A pediatric health organization in the United States seeks a Care Team Assistant to provide clinical and clerical support in a virtual care environment. The role involves connecting with caregivers and community partners, managing patient information, and supporting outreach efforts. Candidates should have a high school diploma and medical assistant certification, with clinical experience preferred. The position offers a competitive hourly rate and comprehensive benefits package.

Benefits

Competitive medical, dental, and vision insurance

Healthcare and Dependent Care FSA

401(k) with 4% match

20 days PTO and 10 Company Holidays

Paid new parent leave

Qualifications

• Passionate about reimagining pediatric health care.
• At least 2 years of clinical experience in an outpatient setting.

Responsibilities

• Accept incoming phone calls and return calls from caregivers.
• Work closely with the Outreach RNs.
• Create TOC hospital-specific list.

Skills

Clinical Support

Clerical Support

Spanish fluency

Excel proficiency

Education

High school diploma or equivalent

Medical Assistant Certification or equivalent

Job description

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’ll Do

The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will:

• Accept incoming phone calls and return calls from caregivers and community partners inquiring to see if patients are eligible for our program or have questions about Imagine Pediatrics
• Pull daily list for TOCs and work closely with the Outreach RNs
• Create TOC hospital-specific list to send daily to hospital partners
• Place calls and create template-based letters, as directed by Outreach and Network leadership
• Review schedule on a weekly basis to ensure that all patient lists and PCP reports are pulled for Network team
• Input new endorsement or PCP specific instructions into Care Hub
• Set up PCP meetings by working closely with clinical teams to build off existing relationships with community providers
• Ability to explain the Imagine program and enroll caregivers/child if needed
• Perform other duties as assigned

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. In this role, you will need:

• High-school level education or equivalency
• Medical Assistant Certification or equivalent, or at least 2 years of clinical experience in an outpatient setting
• Spanish fluency preferred
• Excel experience

What We Offer (Benefits + Perks)

The hourly rate for this position ranges from $21 - 24 per hour in addition to a competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills, and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

What We Live By

We’re guided by our five core values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion, and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.