Outreach Associate - Richmond, VA

Veritas Collaborative; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Paid Time Off

401(k)

Job summary

Veritas Collaborative is seeking an Outreach Associate in the Richmond area to expand provider and referral outreach for our eating disorder treatment programs. You will build relationships with referral sources and educate professionals about our services, working closely with Outreach, Marketing, and Leadership.

The role requires travel up to 75% across Knoxville, TN, Chattanooga, TN, and other areas, and involves collaborating with clinical and administrative teams to deliver clear program

Qualifications

• 3-5 years progressively responsible experience in mental healthcare, medical sales, or health education/outreach.
• Experience communicating with physicians, therapists, medical professionals and social workers.
• Strong written and oral communication, analytical and interpersonal skills.

Responsibilities

• Responsible for provider and referral outreach to raise awareness of Veritas programs.
• Build and maintain relationships with referral sources and develop new ones.
• Prepare program communications for targeted audiences to enhance awareness.
• Educate health professionals about eating disorders and Veritas Collaborative.
• Interact with providers via telephone and email.
• Work independently and as part of the Outreach team.
• Collaborate with Outreach to promote and educate referral sources of our program.
• Advise leadership on communication needs and delivery methods.
• Identify outreach needs with Marketing and Intake to develop materials.

Skills

Mental healthcare experience

Medical sales experience

Health education/outreach

Tools

Salesforce

Job description

Veritas Collaborative is currently seeking a skilled Outreach Associate in the Richmond area.

About Veritas Collaborative.

Veritas Collaborative is a specialty hospital system for the treatment of eating disorders. Accredited by The Joint Commission, Veritas delivers multidisciplinary, evidence-based care for patients and their families in a warm, inviting, and gender inclusive environment. Located in Durham, NC and Richmond, VA, Veritas Collaborative provides Inpatient, Acute Residential, Partial Hospitalization, and Intensive Outpatient levels of care for individuals with eating disorder diagnoses (ages 10+). For more information, visit veritascollaborative.com.

The Veritas Collaborative team consists of highly dedicated dietitians, therapists, doctors, therapeutic assistants, nurses, and many other professionals who care deeply for our work, our patients, and our families.

Veritas Collaborative was founded on the determination to fulfill the vision of a world in which all persons with eating disorders and their families have access to best-practice care and hold hope for a cure.

Veritas Collaborative is on a mission to drive a new standard of care through a collaborative community working together to make a meaningful difference in the lives of those devastated by eating disorders.

We expect a lot out of our employees, which is why we hire individuals that exemplify our core values: integrity, collaboration, competence, creativity, beneficence, compassion, and fiscal responsibility. These values are essential as we continue to grow and thrive in a fast pace environment. It is also imperative that each employee is held accountable to the following principles: clinical excellence; treating all persons with dignity and respect; exemplary “above and beyond” customer service; building on employee strengths; collegiality and open communication; and, providing community education about mental illness.

If you find yourself drawn to this fast pace, high impact environment, you’ll be working alongside a brilliant, cohesive, and unstoppable team with whom you’ll be very happy.

Job Description

• Responsible for provider and referral outreach to create and raise awareness of the treatment programs available at Veritas Collaborative.
  
• Build and foster relationships with referral sources as well as maintaining current referral relationships and creating new ones.
  
• Plans, develops, prepares, and maintains program-specific communications for targeted audiences to enhance program awareness, impact, and reputation
  
• Educate professionals in the health industry about eating disorders and Veritas Collaborative
  
• Interact with providers via telephone and email.
  
• Work independently, and as a participating member of the Outreach team
  
• Collaborates with Outreach to promote and educate the referral sources of our program and treatment plans.
  
• Works with and advises program management and Leadership, including Executives, to determine specific communication needs, including message development and delivery including best method for communication to targeted audience.
  
• Works in collaboration with the Marketing and Intake teams to identify outreach needs and the development of materials.

Qualifications

Experience/Knowledge/Skills:

• A minimum of 3-5 years progressively more responsible related professional experience in mental healthcare, medical sales, or health-related education/outreach.
• Prefer extensive exposure in communicating with physicians, therapists, medical professionals and social workers.
  
• Excellent written and oral communication skills, analytical and problem-solving skills, and interpersonal and teaming skills.
  
• Must demonstrate computer proficiency, specifically with Microsoft Office applications, especially Word, Excel, and PowerPoint.
  
• Must be patient focused and able to effectively communicate and build relationships with co-workers and key stakeholders at all levels in the organization.
  
• Must demonstrate professionalism in interpersonal, verbal, and written communication skills with colleagues, physicians and all referral sources.
  
• Ability to understand complex clinical information and translate it for multiple audiences.
  
• Knowledge of and comfort with medical terminology specifically related to eating disorders and treatment.
  
• Possess an understanding and familiarity with the operation of behavioral healthcare facilities.
  
• Must demonstrate tact, diplomacy, and discretion in dealing with confidential information.
  
• Must be a self-starter who is well organized, efficient, and exhibits a professional, friendly attitude in person and on the phone.
  
• Must be a team player, self-motivated, and able to juggle multiple priorities.
  
• Prefer experience in CRM utilization, particularly Salesforce.
  
• Must be willing and able to travel up to 75%, including around and within driving distance of Knoxville and Chattanooga, TN, as well as to other areas of the country.
  
• Must be knowledgeable in social media.
• Must be a team player, self-motivated, and able to juggle multiple priorities.
• Prefer experience in event planning
• Other duties as assigned.

Additional Information

Specific Skills

• Excellent written and oral communication skills, analytical and problem-solving skills, and interpersonal and teaming skills
• Must demonstrate computer proficiency, specifically with Microsoft Office applications, especially Word, Excel, and PowerPoint
• Must be patient focused and able to effectively communicate and build relationships with co-workers and key stakeholders at all levels in the organization
• Must demonstrate professionalism in interpersonal, verbal, and written communication skills with colleagues, physicians and all referral sources
• Ability to understand complex clinical information and translate it for multiple audiences
• Knowledge of and comfort with medical terminology specifically related to eating disorders and treatment
• Possess an understanding and familiarity with the operation of behavioral healthcare facilities
• Must demonstrate tact, diplomacy, and discretion in dealing with confidential information
• Must be a self-starter who is well organized, efficient, and exhibits a professional, friendly attitude in person and on the phone
• Must be a team player, self-motivated, and able to juggle multiple priorities
• Must be willing and able to travel up to 50-75%

General Skills and Requirements

• Able to communicate effectively in English, both verbally and in writing.
• Demonstrates competency and sensitivity in the area of multi-cultural, racial, religious/spiritual, and sexual orientation issues.
• Meets dress code standards; appearance is professional, neat, and clean.
• Evaluates own performance and sees opportunity for growth.
• Reports to work on time and as scheduled.
• Wears identification while on duty.
• Adheres to facility smoking policy, safety policies and procedures, client rights, infection control policies and procedures, and drug free workplace policy.
• Represents the organization in a positive and professional manner.
• Complies with all organizational policies regarding ethical business practices.
• Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.

At Veritas Collaborative, all full-time employees are eligible for benefits, including: Medical, Dental, Vision, Disability, Paid-Time Off and 401(k).