Outreach Associate

RCA - Recovery Centers of America Management Company; United States; On-site; USD 60,000 - 65,000; Full time

Job summary

RCA - Recovery Centers of America Management Company is seeking an Outreach Associate to establish and grow relationships with referring partners and manage admissions for patients and families.

You will travel regionally, present to hospital staff and discharge planners, and maintain CRM updates using Salesforce and MS Office while ensuring strong customer service and follow-through.

Qualifications

• Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry.
• Valid driver's license required; RCA training upon hire date.
• Proven sales and closing skills.
• Proficiency in Microsoft Office and Salesforce.
• Passion for helping those in recovery.
• Exceptional verbal and written communication skills.
• Experience selling to hospital/health system management layers.
• Exceptional presentation skills.
• Strong organizational skills.
• Willingness to adapt to changing situations.
• Knowledge of SUD is preferred.

Responsibilities

• Identifies, builds, and maintains relationships with key referral partners.
• Maintains a regular servicing schedule balancing referral maintenance and new business development.
• Manages client communications and CRM remotely (via mobile devices).
• Travel may be required, including overnights.
• Manages admissions process and transfers as needed.
• Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups.
• Communicates with executive management, patients, and external agencies.

Skills

Sales closing skills

Verbal communication

Written communication

Customer service

Multi-tasking

Problem solving

Presentation skills

Organizational skills

Flexibility

SUD knowledge

Education

Bachelor's Degree or 3 years' experience in Behavioral Health/SUD

Tools

Salesforce

Microsoft Office

Job description

The Outreach Associate is responsible to establish, maintain and develop relationships with referents as well as identify new business opportunities within assigned territory. Additionally, the Outreach Associate is responsible for working with all facets of the treatment experience for a patient, their family and all referral sources.

Duties and Responsibilities: to include but not limited to the following:

Identifies, builds, and maintains relationships with key referral partners. Maintains a regular servicing schedule that organizes a balance of referral partner maintenance and new business development. Manages all client related communication and CRM remotely, via smart mobile devices. Communication may frequently fall outside of regular business hours (including weekends). Occasional overnight travel will be required. Effectively converts a general inquiry to a rescue by managing the admissions process. Outreach Associates are measured monthly against companywide Key Performance Indicators. (KPI's). Has a general understanding of treatment modalities, levels of care, and industry best practices for treating substance use and co-occurring disorders. Possesses the ability to multi-task, work with minimal supervision and problem solve through a variety of scenarios. Conducts quality presentations for agencies, hospital staff, discharge planners, and other groups as they are identified. Builds and maintains productive interdepartmental relationships. Appropriate dress expected. Adheres to all expense limitations and guidelines and submits monthly expenses via Expensify by the designated deadline. Ability to clearly communicate with key members of the team, regarding potential admits and clients in the pipeline. Ability to assist clinical team with discharge planning -- identifying and contacting appropriate facilities for transfer of care when needed. Knowledge of managed care and insurance- as it relates to mental health benefits- is a plus. Outreach Consultants must have the skills and competency to communicate with people at all levels of the organization; including- executive management, patients, and external agencies.

SKILLS AND EDUCATION:

Bachelor's Degree or 3 years' experience in Behavioral Health/SUD industry Valid driver's license required; all required RCA training upon hire date Demonstrates proven sales and closing skills Proficiency in Microsoft Office products as well as Salesforce Passion for helping those in recovery Demonstrates exemplary customer service skills Exceptional verbal and written communication skills Experience in the sale of products and/or services to multiple management layers of a hospital and/or health systems Exceptional presentation skills Strong organizational skills Displays tact in dealing with staff and management team Willingness to be flexible in adjusting to new and changing situations Knowledge of SUD is preferred.

COMPETENCIES:

Customer Relationship Management: Engages customers interactively using technology, marketing, and customer services with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.

Drive for Results: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Initiative: Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Adaptability: Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation.

WORK ENVIRONMENT:

May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. T hey spend much of their time on their feet, actively working with patients.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is frequently required to use hands to handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

TRAVEL:

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected

Work Days

Variable

Work Shift

Variable

Shift Hours

variable

Pay Range $60,000.00 - $65,000.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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