Outreach Assistant - Treasure Island

Equus Workforce Solutions; San Francisco (CA); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Equus Workforce Solutions seeks a front-line Operations team member to greet clients, manage the reception area, and provide essential support to job seekers. You will conduct outreach, schedule appointments, and guide candidates through employment and career services while delivering referrals and maintaining logs.

Successful candidates will have strong customer service experience, excellent communication, and teamwork skills, with a Bachelor’s degree or higher.

Qualifications

• Bachelor’s degree or higher required.
• Strong customer service background with professionalism and responsiveness.
• Excellent organizational and communication skills.

Responsabilités

• Serve as an integral member of the Operations team, providing front-line support to job seekers.
• Greet clients and manage the reception area to ensure a welcoming, professional first impression.
• Conduct client outreach and schedule appointments efficiently and accurately.
• Quickly assess job seeker needs and guide individuals through employment and career services.
• Provide an overview of career center programs and services, directing job seekers to the right resources promptly.
• Deliver social service referrals based on individual job seeker needs.
• Support job seekers in the resource room, encouraging self-service and use of available tools.
• Assist with outreach to individuals on the Unemployment Compensation Exhaustee list.
• Screen and direct incoming calls professionally.
• Maintain accurate referral logs and documentation.

Connaissances

Customer service

Communication

Organization

Multitasking

Phone etiquette

Resource referral

Formation

Bachelor’s degree or higher

Description du poste

Company Description

Our Job Corps programs provide life-changing services that help young people succeed in school, obtain good jobs, excel in their chosen fields, and serve as contributing members of their communities. We accomplish this through an intense commitment to safety, quality service, excellence, and partnerships.

Company Description

Our Job Corps programs provide life-changing services that help young people succeed in school, obtain good jobs, excel in their chosen fields, and serve as contributing members of their communities. We accomplish this through an intense commitment to safety, quality service, excellence, and partnerships.

Job Description

• Serve as an integral member of the Operations team, providing front-line support to job seekers
• Greet clients and manage the reception area to ensure a welcoming, professional first impression
• Conduct client outreach and schedule appointments efficiently and accurately
• Quickly assess job seeker needs and guide individuals through appropriate employment and career services
• Provide an overview of career center programs and services, directing job seekers to the right resources promptly
• Deliver social service referrals based on individual job seeker needs
• Support job seekers in the resource room, with a strong focus on encouraging and empowering self-service and use of available tools
• Assist with outreach to individuals on the Unemployment Compensation Exhaustee list
• Screen and direct incoming calls in a professional and courteous manner
• Maintain accurate referral logs and documentation

Qualifications

• Self-motivated, flexible team player with a strong commitment to collaboration
• Excellent organizational, interpersonal, and communication skills
• Ability to multitask effectively and thrive in a fast-paced environment
• Strong customer service background with a focus on professionalism and responsiveness
• Familiarity with commonly used job search websites, tools, and employment resources
• Comfortable building connections with individuals both in person and over the phone
• Bachelor’s degree or higher required

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.