Outreach and Community Engagement Supervisor

METROPOLITAN DEVELOPMENT COUNCIL; Tacoma (WA); On-site; USD 34,000 - 40,000; Full time

Job summary

METROPOLITAN DEVELOPMENT COUNCIL seeks an Outreach and Community Engagement Supervisor to lead outreach staff, coordinate activities, and ensure high-quality encounters with individuals, families, and partner agencies in Tacoma and surrounding areas.

The role requires supervising staff, coordinating referrals, maintaining program knowledge, and building relationships with community partners to strengthen MDC's visibility and service reach.

Qualifications

• Associatе degree or equivalent in a related field preferred.
• Three years of outreach/community engagement experience.
• One year of lead/supervisory experience preferred.
• Ability to supervise, coach, and maintain accountability.
• Strong interpersonal and written communication skills.

Responsibilities

• Provide day-to-day supervision and support to Outreach Coordinator staff.
• Coordinate daily workflow and community engagement activities.
• Train and mentor staff on MDC programs, referrals, and customer service.
• Maintain knowledge of MDC services and community resources for accurate referrals.
• Develop and maintain partnerships with community organizations and agencies.
• Prepare regular reports on outreach activities and outcomes.

Skills

Staff supervision

Training & mentoring

Communication skills

Relationship building

Data management

Microsoft Office

Education

Associate degree or equivalent

Tools

Client management systems

Electronic databases

Microsoft Office

Job description

Job Details: Job Location: 721 Fawcett Ave - Tacoma, WA 98402, Position Type: Full Time, Salary Range: $25.00 - $29.00 Hourly, Job Shift: Day, Job Category: Customer Service, Job Summary:

The Outreach and Community Engagement Supervisor provide day-to-day leadership and coordination of MDC's outreach and community engagement activities. This position supervises Outreach Coordinator staff and supports consistent, high-quality engagement with individuals, families, community organizations, and partner agencies.

The Supervisor ensures outreach staff remain knowledgeable about MDC programs, services, eligibility requirements, and community resources so individuals seeking assistance receive accurate information, appropriate referrals, and a welcoming experience.

Working closely with the Program Manager and other MDC programs, the Outreach and Community Engagement Supervisor coordinates outreach activities, develops community relationships, monitors service and referral activity, supports staff development, and identifies opportunities to strengthen MDC's visibility and connection within the community.

Essential Duties and Responsibilities:

• Provide day-to-day supervision, direction, coaching, and support to Outreach Coordinator staff.
• Plan and coordinate daily workflow, outreach activities, assignments, schedules, and community engagement activities.
• Train and mentor outreach staff regarding MDC programs, services, eligibility requirements, referral processes, customer service expectations, documentation practices, and community resources.
• Conduct regular individual and team check-ins to communicate priorities, address operational concerns, and support employee development.
• Review employee work for accuracy, completeness, professionalism, and adherence to established procedures and expectations.
• Provide ongoing performance feedback and communicate performance or employee relations concerns to the Program Manager as appropriate.
• Assist the Program Manager with onboarding, training, and evaluation of outreach staff.
• Support consistent application of MDC policies, procedures, service standards, confidentiality requirements, and applicable program requirements.
• Maintain comprehensive knowledge of MDC programs, services, eligibility requirements, appropriate program contacts, and available community resources.
• Ensure Outreach Coordinator staff maintain current knowledge of MDC services and community referral resources.
• Engage directly with community members when needed to identify needs, explain available services, provide referrals, and assist individuals in navigating MDC programs and community resources.
• Coordinate outreach activities at MDC locations and throughout the community, including community events, resource fairs, partner meetings, presentations, and other engagement opportunities.
• Develop and maintain collaborative relationships with community organizations, service providers, government agencies, businesses, educational institutions, and other community partners.
• Serve as an MDC representative at community meetings, outreach events, resource fairs, and other public-facing activities as assigned.
• Identify opportunities for MDC to strengthen community partnerships, increase awareness of available services, and improve access for individuals and families who may experience barriers to services.
• Coordinate with MDC program staff to ensure outreach information, program materials, eligibility requirements, and referral processes remain current and accurate.
• Support effective communication and collaboration between outreach staff and other MDC departments and programs.
• Monitor outreach activities and service data, including community contacts, referrals, completed applications, events, partnerships, and other established performance measures.
• Review outreach documentation and tracking information for accuracy and completeness.
• Prepare or assist with regular reports regarding outreach activities, community engagement efforts, referrals, service trends, and outcomes.
• Identify trends, barriers, emerging community needs, or service gaps and communicate findings and recommendations to the Program Manager.
• Support the development and maintenance of outreach materials, resource guides, referral information, presentations, and community engagement tools.
• Promote a welcoming, respectful, trauma-informed, and culturally responsive environment for community members seeking MDC services.
• Respond professionally to concerns from community members and partners and elevate issues to program leadership when appropriate.
• Maintain confidentiality of participant and organizational information in accordance with HIPAA, organizational policy, and applicable requirements.
• Cultivating a team culture that demonstrates respect, embraces differences, supports accountability, and fosters meaningful connection.
• Work collaboratively with leadership and other programs to advance MDC's mission and organizational goals.
• Perform other duties as assigned.

Qualifications: Minimum Qualifications:

• Associate degree in Social Work, Human Services, Psychology, Sociology, Communications, Community Development, Public Administration, or a closely related field preferred; or an equivalent combination of relevant education and experience demonstrating the ability to successfully perform the essential responsibilities of the position.
• Three years of experience working in community outreach, human services, social services, community engagement, resource navigation, or a related field.
• At least one year of experience providing lead, supervisory, training, mentoring, or team coordination responsibilities preferred.
• Demonstrated ability to supervise, coach, mentor, and support employees while maintaining clear expectations and accountability.
• Strong understanding of community outreach, relationship building, referral coordination, and community resource navigation.
• Ability to establish and maintain effective working relationships with community partners, employees, program leadership, participants, and the public.
• Strong interpersonal and communication skills, both verbal and written.
• Demonstrated ability to work effectively with people from diverse backgrounds and experiences and an understanding of how systemic barriers may contribute to disparate outcomes.
• Ability to organize and prioritize multiple projects, outreach activities, deadlines, and employee assignments in a fast-paced environment.
• Ability to analyze outreach and service data, identify trends, and communicate findings to program leadership.
• Experience maintaining accurate records and working with electronic databases, client management systems, or other electronic recordkeeping systems.
• Proficiency with Microsoft Office applications and general office technology.
• Knowledge of confidentiality requirements and appropriate handling of participant information, including HIPAA requirements where applicable.
• Familiarity with motivational interviewing, trauma-informed practices, or other person-centered engagement approaches preferred.
• Must have reliable personal transportation with a valid Washington State Driver’s License