Outreach and Admissions Coach

Virginia's Community College System; Richmond (VA); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Health, dental, disability, and life保险

Generous leave benefits

Tuition waiver program

Job summary

Piedmont Virginia Community College (PVCC) is seeking an Outreach & Admissions Coach to recruit potential students across Charlottesville and Albemarle. You will guide prospective students from initial interest through enrollment, ensuring access to postsecondary education and training.

As a key member of Student Affairs, you will collaborate with advisors, financial aid, and college staff, delivering orientation and onboarding while promoting equity and completion of degree or certificate

Qualifications

• Experience planning, coordinating, and carrying out outreach, recruitment, educational, or community-based activities.
• Experience coaching, advising, or providing direct support to students or community members.
• Experience presenting to groups and communicating clearly.

Responsibilities

• Coaching (35%): cultivate relationships, assist with registration and pre-enrollment milestones, onboard new students, design informational materials.
• Outreach (30%): represent PVCC at events, liaise with community organizations, partner with regional high schools.
• Strategy & Collaboration (20%): design recruitment plans, promote equitable access, collaborate on onboarding and events.
• Technology & Operations (10%): use CRM tools to manage communications and track outreach effectiveness.
• Professional Development & Support (5%): stay updated on trends in college access and admissions.

Skills

Outreach coordination

Student coaching

Public speaking

Relationship building

Multicultural communication

CRM technology usage

Tools

Salesforce (CRM)

Navigate

SIS

XAP

Job description

Outreach & Admissions Coach

Working Title Outreach and Admissions Coach Role Title Education Support Specialist III Role Code 29144-SW FLSA Exempt Pay Band Position Number 28200043 Agency Piedmont Virginia Community College Division Piedmont Virginia Community College (Div) Work Location Albemarle - 003 Hiring Range $54,000 - $58,000 Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Piedmont Virginia Community College (PVCC) is a nonresidential two-year institution of higher education that serves Central Virginia – principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa and Nelson. Our scenic campus is located in Albemarle County, Virginia. We are one of 23 community colleges in Virginia that comprise the Virginia Community College System (VCCS).

Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. For more information, please visit: pvcc.edu. PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.

Department: Student Affairs

Employment type: full-time classified, exempt, benefitted

Position Purpose: Outreach & Admissions Coaches provide targeted, data-informed outreach to recruit potential students across the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson. Coaches guide prospective students from their initial interest through enrollment, ensuring equitable access to postsecondary education and training. By delivering essential orientation and onboarding, coaches build a strong foundation that supports student success through the completion of a degree, certificate, or short-term training program. Outreach and recruitment efforts take place on campus, in the community, and virtually to meet students where they are.

Duties And Responsibilities

Coaching (35%)

• Cultivate relationships with prospective students by providing tailored orientation details and guidance on academic and career pathways.
• Assist prospective students through registration for recruitment events, application submission, and pre-enrollment milestones.
• Support new students during onboarding and execute seamless handoffs to academic advisors, financial aid counselors, and college support personnel.
• Design and produce informational materials that help prospective students make timely, informed enrollment decisions.

Outreach (30%)

• Represent PVCC at college fairs, community events, and information sessions across the region.
• Serve as a primary liaison between PVCC and community organizations, educational institutions, employers, and homeschool cooperatives.
• Partner directly with regional high schools to deliver outreach and facilitate a smooth transition to college.

Strategy & Collaboration (20%)

• Help design and implement strategic recruitment plans that promote equitable access for historically marginalized and underserved populations.
• Collaborate with internal teams to plan and execute onboarding activities and special events. Active participation in assigned department, division, college, and system committees or projects.

Technology & Operations (10%)

• Leverage Customer Relationship Management (CRM) tools to manage prospective student communication, streamline onboarding, and track outreach effectiveness.

Professional Development & Support (5%)

• Stay current on emerging trends, technologies, and best practices in college access and admissions.
• Perform other job-related duties as assigned.

Benefits Include

• Choice of health, dental, disability, and life insurance plans offered through the Commonwealth of Virginia
• Generous leave benefits
• Tuition waiver program for studies at PVCC and opportunities for professional development and career advancement

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Experience planning, coordinating, and carrying out outreach, recruitment, educational, or community-based activities or events.
• Experience providing guidance, coaching, advising, customer service, or other direct support to students, prospective students, clients, or community members.
• Experience communicating information to individuals and groups through presentations, information sessions, workshops, or similar activities.
• Demonstrated ability to organize and manage multiple assignments, deadlines, events, or priorities.
• Demonstrated ability to communicate effectively, both verbally and in writing, with individuals from a variety of backgrounds.
• Experience using technology to maintain records, track interactions, or manage communications.

Additional Considerations

• Additional education or training in counseling, higher education, education, or a related discipline.
• Direct experience in academic advising, admissions, school counseling, or student affairs.
• Experience working directly with high school students, college students, and adult learners.
• Familiarity with community college programs, pathways, and enrollment processes.
• Hands-on experience with higher education technology platforms, such as Salesforce (CRM), Navigate, SIS, and XAP.
• Proficiency in Spanish (bilingual or conversational Spanish preferred).

Review of applications begins immediately

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Nondiscrimination & Sexual Harassment Notice

Piedmont Virginia Community College does not discriminate on the basis of sex, including sexual harassment, in its education programs, activities, or employment, as required by Title IX of the Education Amendments of 1972. This applies to admissions, employment, and all aspects of college life.

For information on our Title IX Coordinator, nondiscrimination policy, grievance procedures, and how to report a concern, visit: Title IX Information | Piedmont Virginia Community College.