Outreach Analyst

Full Circle Health Network; United States; On-site; USD 80,000 - 90,000; Full time

Job summary

Full Circle Health Network is a remote-position employer in California seeking an Outreach Analyst to join the Information Technology team. The role designs and optimizes technology-enabled outreach, translating business needs into tech solutions to improve workflows, analytics, and data quality.

Collaboration with leaders, vendors, and IT is essential. The Outreach Analyst will develop dashboards, reports, and performance metrics, support CRM implementations, ensure PHI protection, and drive

Qualifications

• Bachelor's degree or equivalent in IS/CS/Analytics/Healthcare Informatics or related field.
• 3–5 years of experience in business systems analysis, healthcare tech, reporting, CRM administration, or related environments.
• Experience collaborating with both technical and non-technical stakeholders.
• Experience with CRM platforms and BI tooling (Power BI, Power Platform) preferred.

Responsibilities

• Analyze operational workflows and identify opportunities for technology improvements.
• Serve as liaison between IT and operational teams.
• Translate business requirements into functional system specs.
• Support CRM platforms, engagement tools, and reporting solutions.
• Develop dashboards, reports, and performance metrics.
• Monitor data quality and drive improvements to reporting accuracy.
• Coordinate UAT and implementation activities.
• Develop workflow docs, guides, and procedures.
• Train staff on systems and best practices.
• Collaborate with IT, Operations, and executives to implement system enhancements.
• Support audits and regulatory reporting.

Skills

Analytical skills

Organizational skills

Communication skills

Project management

Independent judgment

Stakeholder management

Education

Bachelor's degree in Information Systems/CS/Analytics/Healthcare Informatics

Tools

SQL

Microsoft Power BI

Microsoft Power Platform

Microsoft Fabric

Microsoft Excel

Job description

Work Location Requirement:

Candidate must reside in the State of California.

Travel Requirement:

Occasional travel within California may be required for organizational meetings, project implementations, provider meetings, health plan meetings, trainings, conferences, audits, and other business-related activities.

Company Overview

Full Circle Health Network is an integrated network of nonprofit, nationally accredited providers delivering coordinated, community-based services to vulnerable children, individuals, and families across California.

Full Circle exists to ensure more Californians can access culturally congruent and trauma-informed care through a high-quality network of community-based organizations that address whole-person and whole-family needs.

We accomplish this primarily through the following core activities:

• Serving as a single contracting vehicle for community-based providers to enroll in Medi-Cal managed care plan networks.
• Reducing administrative burden for providers so they can focus on serving clients.
• Driving improved coordination between providers across multiple systems through technology infrastructure, training, and administrative practice support.

Full Circle Health Network embraces the population health vision of CalAIM. Healing trauma, stabilizing home environments, and reuniting families promotes wellness throughout a child's lifetime, creating lasting benefits for individuals, families, and communities.

Full Circle Health Network is closely affiliated with the California Alliance of Child and Family Services under the governance of the California Alliance Board of Directors. The Network is supported by an advisory board comprised of subject matter experts and network participants.

Position Summary

Full Circle Health Network is seeking an experienced Outreach Analyst to join our Information Technology team.

The Outreach Analyst is a strategic technology professional responsible for designing, optimizing, and supporting technology-enabled outreach operations across the organization. This role serves as the primary liaison between Information Technology and operational departments, translating business needs into technology solutions that improve workflows, reporting, analytics, data quality, and organizational performance.

Working collaboratively with operational leaders, technical staff, software vendors, and executive leadership, the Outreach Analyst plays a key role in supporting enterprise technology initiatives, improving business processes, and enhancing member engagement through data-driven solutions.

Key Responsibilities

• Analyze operational workflows and identify opportunities for technology improvements and process optimization.
• Serve as the primary liaison between Information Technology and operational teams.
• Gather, document, and translate business requirements into functional system specifications.
• Support the implementation and optimization of CRM platforms, engagement tools, and reporting solutions.
• Develop dashboards, reports, and performance metrics that provide actionable business insights.
• Monitor data quality and recommend improvements that enhance reporting accuracy and operational effectiveness.
• Coordinate user acceptance testing (UAT), implementation activities, and solution validation.
• Develop workflow documentation, business process maps, user guides, and technical procedures.
• Train staff on systems, reporting tools, workflow processes, and technology best practices.
• Collaborate with Information Technology, Operations, Quality, executive leadership, vendors, and external partners to implement system enhancements.
• Support audits, compliance initiatives, and organizational reporting requirements.
• Maintain the confidentiality of Protected Health Information (PHI) and other sensitive organizational information.
• Perform other related duties as assigned.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Analytics, Data Analytics, Healthcare Informatics, Public Health, Business Administration, or a closely related field, or an equivalent combination of education and experience.
• Three (3) to five (5) years of progressively responsible experience in business systems analysis, healthcare technology, reporting, workflow optimization, CRM administration, healthcare information systems, or related technology environments.
• Strong analytical, organizational, communication, and project management skills.
• Demonstrated ability to exercise independent judgment while managing multiple priorities and deadlines.
• Experience collaborating with both technical and non-technical stakeholders.

Preferred Qualifications

• Experience supporting Medi-Cal, CalAIM, Enhanced Care Management (ECM), Community Supports, or population health programs.
• Experience implementing or supporting CRM systems.
• Experience with SQL, Microsoft Power BI, Microsoft Power Platform, Microsoft Fabric, Microsoft Excel, or other business intelligence platforms.
• Business Analysis, Lean, Six Sigma, Agile, or Project Management certification preferred.

Knowledge, Skills & Abilities

Successful candidates will demonstrate:

• Business systems analysis and workflow optimization.
• Data analysis and reporting.
• Process improvement methodologies.
• Knowledge of healthcare operations and population health.
• Strong analytical thinking and problem-solving skills.
• Ability to translate business needs into technology solutions.
• Excellent written and verbal communication skills.
• Ability to build collaborative relationships across multidisciplinary teams.
• Ability to manage multiple priorities and projects.
• Commitment to data integrity, confidentiality, HIPAA compliance, and information security.

Core Competencies

• Business Systems Analysis
• Analytical Thinking
• Process Improvement
• Strategic Problem Solving
• Customer Focus
• Accountability
• Communication
• Relationship Management
• Information Security
• Integrity
• Quality Focus
• Professional Judgment

This position operates primarily in a remote professional office environment and requires frequent interaction with internal departments, leadership, providers, health plans, vendors, and external business partners. Responsibilities include virtual meetings, workflow analysis, business process improvement, technology system navigation, report development, documentation, and collaboration across multiple stakeholders.

Work Location

This is a remote position. The selected candidate must reside in the State of California and maintain a secure, professional home office environment from which they can perform the essential functions of the position. Occasional travel within California is required to support organizational meetings, provider meetings, health plan meetings, trainings, conferences, audits, project implementations, and other business-related activities.

Physical Demands

This position requires prolonged periods of sitting while working at a computer, reviewing electronic documents and data, and communicating by telephone and video conference. The position may occasionally require lifting or moving equipment or materials weighing up to 15 pounds. Qualified individuals must be able to perform the essential functions of the position with or without reasonable accommodation.

Compensation

Salary Range: $80,000.00 – $90,000.00 annually

The posted salary range reflects the compensation Full Circle Health Network reasonably expects to pay for this position. Final compensation will be determined based on experience, qualifications, internal equity, and organizational budget considerations.

Why Join Full Circle Health Network?

At Full Circle Health Network, you'll have the opportunity to make a meaningful impact by improving healthcare delivery throughout California. We foster a collaborative, mission-driven culture where innovation, continuous improvement, and teamwork are valued. You'll work alongside experienced professionals dedicated to expanding access to quality, community-based care while helping transform healthcare through technology and data-driven solutions.

Full Circle Health Network is an Equal Opportunity Employer committed to maintaining a diverse, inclusive, and respectful workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation

Full Circle Health Network provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable federal, state, and local laws. Applicants requiring an accommodation during the application or interview process may contact Human Resources.

Background and Reference Checks

Any offer of employment may be contingent upon the successful completion of job-related reference checks and other lawful pre-employment screenings. Any criminal history inquiry or background check will be conducted only after a conditional offer of employment and in accordance with the California Fair Chance Act and all other applicable federal, state, and local laws.