Outpatient Technician

Boston Health Care for the Homeless Program; Boston (MA); On-site; USD 35,357 - 50,357; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403B retirement savings plan

Pre-tax MBTA pass program

Job summary

Boston Health Care for the Homeless Program in Boston, MA is seeking a full-time Outpatient Technician (EMT-Trained) to provide essential clinical and administrative support in a fast-paced outpatient clinic serving vulnerable populations. Key responsibilities include patient intake, triage, and emergency responses. Candidates must have current EMT and BLS certifications, a year of ambulance experience, and strong interpersonal skills. The position offers a competitive hourly rate of $31.11, along with health benefits, retirement plans, and paid time off.

Qualifications

• 1 or more years working on an ambulance required.
• Experience working with underserved or homeless populations.
• Knowledge of trauma-informed care principles.

Responsibilities

• Perform patient intake duties and verify patient information.
• Conduct initial triage at clinic entry to assess urgency.
• Respond to medical emergencies within the clinic.

Skills

Interpersonal and communication skills

Team collaboration

Situational awareness

Crisis management and de-escalation

Bilingual (Spanish, Haitian Creole)

Education

Emergency Medical Technician (EMT) certification

Basic Life Support (BLS) certification

Job description

Job Summary

Hours: Full-time, 40 hours per week, actual schedule to be determined

Union: Yes

Union Name: 1199SEIU

Patient Facing: Yes

The Outpatient Technician (EMT-Trained) provides essential clinical and administrative support in a fast-paced outpatient clinic serving individuals residing in an emergency shelter. Working closely with the on-site clinic staff, this role focuses on patient intake, triage, monitoring, and emergency response.

This position plays a critical role in delivering trauma-informed care to a highly vulnerable population, including individuals experiencing homelessness, substance use disorders, mental health conditions, and histories of trauma.

The Outpatient Technician also serves as a key staffing bridge, helping maintain continuity of care and clinic operations. In situations where nursing coverage is unavailable, this role ensures ongoing support by responding to emergencies and engaging with clients outside of the clinic setting until appropriate clinical coverage is secured. This helps reduce delays in care and supports consistent, reliable coordination with community partners.

Responsibilities

• Perform patient intake duties, verifying patient’s information, scheduling patients in EPIC/checking patients in, verifying patient insurance
• Obtain and document vital signs (e.g., blood pressure, heart rate, temperature, oxygen saturation)
• Conduct initial triage at clinic entry to assess urgency of care needs and prioritize appropriately
• Provide trauma-informed, patient-centered care that emphasizes safety, trust, and respect; provide direct clinical support to clinic staff during patient care activities
• Assist with sedation monitoring, ensuring safety and reporting changes promptly
• Respond to medical emergencies within the clinic and shelter setting in coordination with clinical staff
• Maintain accurate and timely documentation in accordance with clinic protocols
• Support clinic workflow, organization, and patient flow to ensure efficient operations
• Engage with clients and respond to urgent needs outside of the clinic space when nursing staff are unavailable
• Help maintain continuity of services to minimize disruptions in care and confusion for clients and partner organizations

Qualifications

• Current Emergency Medical Technician (EMT) certification required
• Basic Life Support (BLS) certification required
• 1 or more years working on an ambulance required
• Strong interpersonal and communication skills required; ability to work effectively in high-stress and unpredictable environments required
• Bilingual (Spanish, Haitian Creole) preferred
• Training in de-escalation techniques and crisis management
• Experience working with underserved or homeless populations; experience with psych
• Knowledge and application of trauma-informed care principles; familiarity with substance use disorders and behavioral health conditions
• Cultural awareness, crisis intervention and de-escalation skills
• Strong situational awareness and sound judgment
• Team collaboration, flexibility, multitasking, and organization skills

Compensation and Benefits

• The compensation is $31.11 per hour.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.