Outpatient Technician

bhchpjobs; Boston (MA); On-site; USD 75,850,656 - 102,741,408; Full time

Benefits offered by this job

Health, dental and vision insurance

403B retirement plan

Pre-tax MBTA pass program with 40% off

Bilingual proficiency bonus

Job summary

Boston Health Care for the Homeless Program (BHCHP) seeks an EMT-trained Outpatient Technician to provide clinical and administrative support in a fast-paced outpatient clinic serving individuals in an emergency shelter.

You will perform patient intake, triage, vital signs, and assist with emergencies, ensuring trauma-informed, patient-centered care while maintaining clear documentation and smooth clinic operations.

Qualifications

• Current Emergency Medical Responder certification required; higher level certs okay as a condition of hire.
• Basic Life Support (BLS) certification required.
• 1+ year of emergency response or EMS experience.
• Strong interpersonal and communication skills for high-stress environments.
• Spanish or Haitian Creole bilingual preferred.
• Training in de-escalation techniques and crisis management.
• Experience with underserved or homeless populations; familiarity with psych.
• Trauma-informed care principles and behavioral health awareness.

Responsibilities

• Perform patient intake duties, verify information, schedule in EPIC, verify insurance.
• Record vital signs and monitor patient condition in real time.
• Conduct initial triage at clinic entry to prioritize care.
• Provide trauma-informed, patient-centered care and support clinic staff.
• Assist with sedation monitoring and report changes promptly.
• Respond to medical emergencies within clinic and shelter settings.
• Maintain accurate clinical documentation per protocol.
• Support clinic workflow and patient flow for efficient operations.
• Engage with clients outside the clinic when nursing staff are unavailable.
• Help sustain continuity of services with partners to minimize disruptions.

Skills

EMT Certification

BLS Certification

EMS Experience

Interpersonal Skills

Bilingual Spanish/Creole

De-escalation Training

Trauma-Informed Care

Homeless Population Experience

Crisis Intervention

Team Collaboration

Education

Emergency Medical Responders certification

Job description

Who We Are:

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:

Hours: Full-time, 40 hours per week, actual schedule to be determined

Union: Yes

Union Name: 1199SEIU

Patient Facing: Yes

The Outpatient Technician (EMT-Trained) provides essential clinical and administrative support in a fast-paced outpatient clinic serving individuals residing in an emergency shelter. Working closely with the on-site clinic staff, this role focuses on patient intake, triage, monitoring, and emergency response.

This position plays a critical role in delivering trauma-informed care that serves a highly vulnerable population, including individuals experiencing homelessness, substance use disorders, mental health conditions, and histories of trauma.

The Outpatient Technician also serves as a key staffing bridge, helping maintain continuity of care and clinic operations. In situations where nursing coverage is unavailable, this role ensures ongoing support by responding to emergencies and engaging with clients outside of the clinic setting until appropriate clinical coverage is secured. This helps reduce delays in care and supports consistent, reliable coordination with community partners.

Responsibilities:

• Perform patient intake duties, verifying patient’s information, scheduling patients in EPIC/checking patients in, verifying patient insurance
• Obtain and document vital signs (e.g., blood pressure, heart rate, temperature, oxygen saturation)
• Conduct initial triage at clinic entry to assess urgency of care needs and prioritize appropriately
• Provide trauma‑informed, patient‑centered care that emphasizes safety, trust, and respect; provide direct clinical support to clinic staff during patient care activities
• Assist with sedation monitoring, ensuring safety and reporting changes promptly
• Respond to medical emergencies within the clinic and shelter setting in coordination with clinical staff
• Maintain accurate and timely documentation in accordance with clinic protocols
• Support clinic workflow, organization, and patient flow to ensure efficient operations
• Engage with clients and respond to urgent needs outside of the clinic space when nursing staff are unavailable
• Help maintain continuity of services to minimize disruptions in care and confusion for clients and partner organizations

Qualifications:

• Current Emergency Medical Responder certification. (Higher level certification/licensure is acceptable as a condition of hire)
• Basic Life Support (BLS) certification required
• 1 or more years of emergency response or Emergency Medical Services required
• Strong interpersonal and communication skills; ability to work effectively in high‑stress and unpredictable environments
• Bilingual (Spanish, Haitian creole) preferred
• Training in de‑escalation techniques and crisis management
• Experience working with underserved or homeless populations; experience with psych
• Knowledge and application of trauma‑informed care principles; familiarity with substance use disorders and behavioral health conditions
• Cultural awareness, crisis intervention and de‑escalation skills
• Strong situational awareness and sound judgment
• Team collaboration, flexibility, multitasking, and organization skills

Compensation and Benefits:

• The compensation is $31.11 per hour.
• BHCHP full‑time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre‑tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part‑time employees.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid‑19 Vaccination: Proof of Covid‑19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Employment at Boston Health Care for the Homeless is at‑will. Boston Health Care for the Homeless does not sponsor work authorization visas.