Outpatient Services Front Desk Reception

University of Utah Health Research; Salt Lake City (UT); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid time off

Holidays

Tuition reduction for employees and/or

Flexible spending accounts

Life insurance

Disability insurance

Employee discounts

Professional development

Job summary

The Department of Pediatrics at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist to join our front desk reception team at Primary Children’s Outpatient Services Building.

The Outpatient Services Specialist makes a difference for patients in the outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit

Qualifications

• One year of office experience or equivalent.
• Excellent customer service and communication skills.
• Ability to enter data accurately into multiple systems.

Responsibilities

• Complete patient registration and verify documents for accuracy.
• Enter/update patient data in iCentra and EPIC.
• Schedule appointments and manage patient flow; collect co-pays as appropriate.
• Maintain professional communication with patients, providers, and staff.

Skills

Customer service

Office experience

Communication

Job description

Details

• Open Date 09/15/2026
• Requisition Number PRN46222B
• Job Title PS Outpatient Svcs. Specialist
• Working Title Outpatient Services Front Desk Reception
• Career Progression Track UGR
• Track Level
• FLSA Code Nonexempt
• Patient Sensitive Job Code? Yes
• Standard Hours per Week 40
• Full Time or Part Time? Full Time
• Shift Day
• Work Schedule Summary
• VP Area U of U Health - Academics
• Department 00848 - Pediatric Administration
• Location Campus
• City Salt Lake City, UT
• Type of Recruitment External Posting
• Pay Rate Range $17.66-$23.23
• Close Date 12/15/2026
• Priority Review Date (Note - Posting may close at any time)

Work Schedule Summary: Availability Monday – Friday, 6:30 am – 7:00 pm. This position is full-time, 40 hours per week. Regular and punctual attendance is required.

Job Summary

The Department of Pediatrics at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist to join our front desk reception team at Primary Children’s Outpatient Services Building. The Outpatient Services Specialist makes a difference for patients in the outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.

• Excellent health care coverage at affordable rates (see the Summary Comparison for more information)
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage , including life insurance, short and long-term disability, accidental death & dismemberment, accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services, including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Responsibilities

• Completes the patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for the completion of patient registration.
• Enters corrected or new patient data into iCentra and EPIC systems.
• Prepares paperwork for patient visits.
• Communicates with patients, providers, and colleagues in a confidential, professional manner using tact and diplomacy.
• Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate; collects co-payments. Reconciles against daily charge reports.
• Schedules patient appointments. Contacts patients for rescheduling, missed appointments, and appointment reminders. Monitors patient flow, adjusts workflow as appropriate, and notifies clinical staff.
• Performs special projects and other clinical support duties as assigned.

Must be able to maintain a professional demeanor in stressful or difficult situations.

Comments

The employee must be able to meet the following requirements with or without an accommodation.

Minimum Qualifications

• One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver’s license at time of hire may be required in some areas.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type Benefited Staff

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.