Outpatient Service Rep III PRN

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

An established healthcare provider seeks a dedicated Registration Specialist to enhance patient interactions and ensure accurate information collection. In this role, you will greet patients warmly, manage appointments, and liaise with insurance providers while maintaining confidentiality. Your customer service skills will shine as you handle inquiries and assist in financial processes. This position offers the opportunity to contribute to a positive patient experience in a dynamic healthcare environment, making a meaningful impact on the community's health and well-being.

Qualifications

• Minimum of two years of experience in a customer service setting.
• Knowledge of medical terminology and third-party payers.

Responsibilities

• Greets patients and conducts professional interviews for financial information.
• Schedules patient appointments and verifies insurance coverage.
• Acts as a liaison between patients, physicians, and insurance companies.

Skills

Customer Service

Medical Terminology

Communication Skills

Typing (30-40 WPM)

Computer Literacy

Multitasking

Education

High School Diploma, GED, or Certificate

Vocational Training

Tools

Windows-based Programs

Job description

Department

Registration_CKA

Job Summary

Greets patients and conducts daily interactions in a manner that demonstrates a positive organizational attitude, modeling the organization’s mission, vision, and values. Professionally interviews patients to obtain complete and accurate financial and insurance information. Verifies required authorizations as needed. Answers the telephone professionally and routes calls to the appropriate party. Acts as a liaison between the facility, physicians, insurance companies, and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality with patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for visits and/or procedures within Sarasota Memorial Healthcare Systems. Capable of assuming a supervisory role in the absence of the office manager. Excels in customer service.

Required Qualifications

• Minimum of two (2) years of experience in a customer service setting.

Preferred Qualifications

• Previous college or vocational training.
• Ability to type 30-40 words per minute.
• Knowledge of medical terminology, third-party payers, and computer literacy with Windows-based programs.
• Ability to establish and maintain effective working relationships, communicate courteously and professionally with the public, and handle difficult customers or situations.
• Ability to manage multiple tasks, prioritize duties, and demonstrate initiative and self-direction.

Mandatory Education

High School Diploma, GED, or Certificate

Preferred Education

Not specified

Required License and Certifications

Not specified

Preferred License and Certifications

• Previous college or vocational training.
• Typing speed of 30-40 WPM.
• Knowledge of medical terminology, third-party payers, and proficiency with Windows-based programs.
• Effective interpersonal and communication skills, including handling difficult situations.
• Ability to multitask, prioritize, and work independently.