Outpatient Retail Pharmacy Technician

OU Health; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

401(k)

Medical and dental plans

Job summary

OU Health is hiring an Outpatient Retail Pharmacy Technician I to support the outpatient pharmacy team. This entry-level role focuses on building core technical skills, learning workflows, and assisting with dispensing under pharmacist supervision.

You will perform clerical tasks, help with copay assistance, manage inventory, and support MTM documentation while maintaining a clean, organized pharmacy environment.

Qualifications

• High school diploma or GED required.
• Active Oklahoma Pharmacy Technician permit or ability to obtain within 90 days.
• Strong data entry and math accuracy with customer service focus.

Responsibilities

• Performs data entry, third-party adjudication, and phones handling.
• Retrieves medications and labels for pharmacist verification.
• Maintains patient profiles and filing of prescriptions.
• Supports inventory control and prepares supplier orders.
• Assists with billing tasks and basic recordkeeping.

Skills

Data entry

Customer service

Microsoft Office

Attention to detail

Communication

Basic math

Education

High school diploma or GED

Tools

Pharmacy software

Job description

Position Title: Outpatient Retail Pharmacy Technician

Department: OUHPB Retail Pharmacy

Job Description

General Description

The Outpatient Pharmacy Technician I is an entry-level role responsible for performing routine, foundational tasks involved in the preparation and distribution of medications under direct supervision of a licensed pharmacist. This role focuses on developing core technical skills, learning pharmacy workflows, and supporting patient care activities in the outpatient pharmacy setting.

Essential Responsibilities

• Performs clerical tasks such as data entry, third-party adjudication, maintaining patient profiles, filing prescription documents, and answering phones.
• Develops basic familiarity with copay assistance and grant funding options to support patient drug affordability.
• Fulfills prescription orders by retrieving medications and accurately labeling and dispensing the correct amount for pharmacist verification.
• Participates in inventory control activities including monitoring, dating, invoicing, stocking the pharmacy, and assisting with preparation of purchase orders.
• Assists with accounting and billing-related tasks such as basic recordkeeping, accounts receivable support, third-party billing, and posting under supervision.
• Helps maintain a clean, organized, and orderly pharmacy environment.
• Promptly reports safety concerns, discrepancies, or medication errors to a supervising pharmacist or manager.
• Stores and preserves biologicals, vaccines, serums, and other medications subject to deterioration, using proper refrigeration and storage techniques.
• Demonstrates beginning competence in addressing third-party claim rejections and initiating prior authorizations with guidance from senior technicians or pharmacists.
• Develops familiarity with OUH's patient assistance programs and traditional copay assistance workflows.
• Demonstrates exposure to basic 340B concepts and processes.
• Assists with medication therapy management (MTM) documentation or workflows as directed.
• Completes annual skills assessments and competency validations under supervision.
• Actively participates in training, seeks feedback, and focuses on developing foundational technical and customer service skills.
• Identifies basic workflow concerns and escalates them to senior technicians or leadership for guidance.
• Performs duties according to established procedures and escalates questions or uncertainties appropriately.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education: High school diploma or GED required.

Experience: No experience required.

License(s)/Certification(s)/Registration(s) Required

Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy or ability to achieve permit within 90 days of employment.

Knowledge, Skills and Abilities

• Basic cash handling skills.
• Fundamental computer and math skills.
• Attention to detail to ensure accuracy of data and information.
• Ability to communicate effectively, both verbally and in writing.
• Ability to read, comprehend, and follow written instructions and procedures.
• Basic proficiency with Microsoft Office applications.
• Customer service-oriented mindset.
• Ability to establish and maintain effective working relationships with pharmacy staff and healthcare team members.

OU Health is an equal opportunity employer.

• We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more.
• We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.