Outpatient Registration Supervisor | Full Time | Days

Concord Hospital; Concord (NH); On-site; USD 65,000 - 85,000; Full time

Job summary

Concord Hospital in Concord, NH seeks a Registration Supervisor to lead the registration team under the Registration Manager, overseeing hiring, training, performance evaluation, and day-to-day staffing to ensure efficient patient processing.

You will supervise staff development, monitor attendance, partner with billing to optimize real-time payment collection, and stay current with coding and insurance changes to support accurate registrations in a busy hospital environment.

Qualifications

• Two years of formal training beyond high school (e.g., Associates Degree).
• Three to five years related experience; payroll processing preferred.
• Knowledge of patient processing software and Microsoft Office suite required.
• Experience with payroll processing strongly preferred.

Responsibilities

• Supervises the day-to-day activities of the department.
• Responsible for day to day staff development and performance management.
• Maintains an account of staff attendance and processes payroll.
• Demonstrates a proficiency in the specific department functions and is a resource for staff in this area.
• Works closely with the billing office to create a real time payment collection process.
• Updates and resolves coding and insurance changes, disseminating those changes to staff.
• Promotes an effective work team to accomplish department goals.
• Perform other duties as assigned.

Skills

Staff supervision

Payroll processing

Effective communication

Customer service

Education

Associate degree

Tools

Patient processing software

Microsoft Office

Job description

Summary

Under the direction of the Registration Manager, provides direct supervision for staff, including hiring, training, and evaluation of employee performance. Ensures adequate staffing and resources are available. Ensures quality registration by supervising and monitoring the day to day activities.

Education

Two years of formal training or education beyond the high school level (e.g., Associates Degree).

Certification, Registration & Licensure

None required.

Experience

Three to five years of related experience and/or training. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Knowledge of patient processing software, and Microsoft office suite required. Experience with payroll processing strongly preferred.

Responsibilities

• Supervises the day-to-day activities of the department.
• Responsible for day to day staff development and performance management.
• Maintains an account of staff attendance and processes payroll.
• Demonstrates a proficiency in the specific department functions and is a resource for staff in this area.
• Works closely with the billing office to create a real time payment collection process.
• Updates and resolves coding and insurance changes, disseminating those changes to staff.
• Promotes an effective work team to accomplish department goals.
• Perform other duties as assigned.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this Job, the employee is regularly required to do fine motor, hear, reach, sit, and speak. The employee is frequently required to bend. The employee is occasionally required to kneel, squat, stand, and walk. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, airborne pathogens, bloodborne pathogens, bodily fluids, toxic or caustic chemicals. The noise level in the work environment is usually quiet.

Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 4,700 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Know Your Rights: Workplace Discrimination is Illegal Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.