Outpatient Phlebotomy Coordinator - Lab - Mon-Fri 8:30 am - 5pm

Williamson Health; Franklin (TN); Sur place; USD 22 000 - 33 000; Plein temps

Avantages offerts par ce poste

PTO

Retirement Matching

FSA

Identity Theft Protection

Legal Aid

Résumé du poste

Williamson Health is seeking a Non-technical Coordinator to support outpatient/inpatient phlebotomy and customer service operations. You’ll promote teamwork, maintain accuracy, and ensure quality patient care while training staff and upholding safety standards.

Ideal candidates have a high school diploma and phlebotomy experience; certification is preferred. Excellent communication and organizational skills are essential to succeed in this role within our Franklin, TN facilities.

Qualifications

• High school graduate or equivalent.
• Phlebotomy certification preferred.
• Excellent customer service skills required.
• Familiar with medical terminology.
• At least four years phlebotomy experience in hospital setting.

Responsabilités

• Promotes mission, vision, and values in all duties.
• Interacts professionally with staff, physicians, and patients.
• Maintains accurate test results and patient identification.
• Trains new employees and students as assigned.
• Ensures procedures follow policies and schedules.
• Supports departmental staffing and operation needs.

Connaissances

Customer service

Teamwork

Communication

Attention to detail

Formation

High school diploma

Phlebotomy certification preferred

Outils

Word

Excel

Description du poste

#26-677

About Us

Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,500 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, a 337-bed facility which recently opened its new Boyer-Bryan West Tower, offers extensive women’s services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Company Culture:
We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We’re looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:
Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."

Job Description

Position Summary

The Non-technical Coordinator is responsible for cultivating an environment of teamwork and positive attitude among staff that is patient oriented and focuses on providing a high level of customer satisfaction, positive communication and accurate results within an acceptable turnaround time. The Non-technical coordinator covers non-technical services as related to specific area of work (outpatient phlebotomy, inpatient phlebotomy, lab assistants, or customer service). Coordinator is responsible for daily operation of processes and services and reports to designated laboratory management.

Essential Functions:

• Promotes the mission, vision, and values of the organization. Exhibits and adheres to WMC’s Standards of Performance in all areas of job duties and responsibilities.
• Participates in hospital initiatives and in departmental goals set by the Laboratory Director and staff.
• Interacts professionally with laboratory management, laboratory personnel, physicians, hospital personnel, patients and customers to provide optimal patient care.
• Works well with other laboratory employees to maintain an environment of teamwork.
• Exercises all laboratory safety precautions and adheres OSHA and TOSHA safety regulations.
• Positively identifies patients, labels specimens and enters results using two unique identifiers. Maintains working knowledge of laboratory policies and procedures.
• Maintains current knowledge and adheres to hospital policies and state, federal and other regulatory requirements.
• Responds appropriately to tests with a priority of STAT, call results or timed specimens.
• Responsible for training new employees and students as assigned.
• Works with other coordinators to maintain proper staffing and effective operations.
• Interacts with nurses, staff, and physicians to provide optimal patient care.
• Orients new employees prior to working independently and turns in training documentation in a timely manner.
• Conducts 6th month and annual competency and assists in the development of the competency material.
• Ensures procedures and policies are followed through monthly audits or error detection. Provide feedback to staff and implements process improvement.
• Promotes positive teamwork in area and serves as a mentor and coach.
• Assists direct manager in the overall operations of the department.
• Performs other duties as assigned.

Position Requirements

Formal education / training:

• High school graduate or equivalent.
• Phlebotomy certification preferred.

Workplace experience:

• Excellent customer service skills required.
• Employee supervision experience preferred.
• Familiar with medical terminology.
• At least four years phlebotomy experience in hospital setting.

Equipment and skills training:

• Working knowledge of word and excel.
• On the job training of laboratory computer and phone system.

Knowledge, Skills and Abilities:

• Knowledge of medical laboratory science
• Strong organizational skills and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, be attentive to detail and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Strong computer skills

Physical and Environment Requirements:

• Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
• Ability to communicate in English verbally and in writing.
• Ability to perform multi-functional tasks.
• Ability to read computer screen, distinguish color, hear phone and conduct interpersonal communications.
• Ability to learn, reason and perform mathematical calculations related to job.
• Ability to use critical thinking skills.
• Requires light to moderate work with 40 pounds maximum weight to lift and carry.
• Manual dexterity and mobility in both hands; exposed to repetitive motion.
• Frequent reaching, bending, stooping, kneeling, and crouching.
• Requires prolonged standing and walking.
• Flexibility to shift schedule, work extra hours or overtime as needed by staffing deficits or high patient volumes.

KEY RESULTS Performance Standards

Maintains efficient, effective daily operation for area of responsibility, including staffing. (calling in extra help if necessary/sending home personnel if test volume is low)

Provides/promotes acceptable wait times for outpatient draw stations as indicated by Press Ganey scores:

• >90% = 5
• >75%-90% = 4
• >50-75% = 3
• >25%-50% = 2
• 25% or less= 1

Teamwork

• Works as team with other non-technical coordinators to meet daily responsibilities and overall departmental goals.
• Helps create and support an environment of cooperation and teamwork.
• Makes sure work is evenly distributed among staff on shift.
• Discourages negative criticism of co-workers.

Provides/promotes courtesy to patients for outpatient draw stations as indicated by Press Ganey scores:

• 5 pts – Exceptional (90% rank and above)
• 4 pts – Exceeds Standard (75th – 89th % rank)
• 3 pts – Meets Standard (50th – 74th % rank)
• 2 pts – Below Standard (25th – 49th % rank)
• 1 pt – Poor Performance (below 25th % rank)

Benefits Summary

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

• PTO
• Retirement Matching
• FSA (Flexible Spending Accounts)
• Identity Theft Protection
• Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

WH is an equal employment opportunity employer. WH does not discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other consideration made unlawful by applicable federal, state, or local laws. WH also prohibits harassment of applicants and employees based on any of these protected categories.

It is also WH’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions. The complies with the Americans with Disabilities Act ("ADA"), the ADA Amendments Act of 2008 ("ADAAA") and applicable state law and considers reasonable accommodation measures that may be necessary for qualified applicants/employees to perform the essential functions of the job. Hire may be contingent upon a post-offer medical examination, and to skill and agility tests, as appropriate for the position.

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