Outpatient Infusion Office Coordinator

Mohawk Valley Health System; City of Utica (NY); On-site; USD 26,000 - 35,000; Full time

Job summary

Mohawk Valley Health System is seeking a Medical Office Coordinator for the Outpatient Infusion Unit. You will coordinate care by scheduling and pre-registering patients and handling related clerical tasks, working with clinical staff to forward clinical matters appropriately.

Responsibilities include managing provider schedules, authorizations, order entries, records retrieval, and correspondence with patients and insurers to ensure timely care and communication.

Qualifications

• Strong computer skills with proficiency in office software and medical terminology.

Responsibilities

• Ensures charts, documents and clinical testing are prepared prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Uses phone notes for communication/documentation with patients.
• Answers calls professionally and refers to clinical staff when needed.
• Monitors daily schedule and communicates issues to Practice Manager.
• Handles prior authorizations for medications.
• Performs order entry and clarifies orders with providers.
• Retrieves records for follow up appointments.
• Faxes tests and records to providers/patients.
• Completes forms and obtains provider signatures.

Skills

Strong computer skills

Prioritize work and communicate

Insurance terminology knowledge (pref)

Education

High School Diploma or equivalent

Job description

Job Summary

The Medical Office Coordinator in the Outpatient Infusion Unit will assist in the coordination of care by accurately scheduling and pre-registering patients for the Infusion Unit in addition to performing tasks related to these functions in a work queue and managing administrative tasks. The Outpatient Infusion Office Coordinator maintains a vast knowledge of medical terminology, understands difference between clinical and non-clinical matters, and forwards all clinical matters to the appropriate clinical staff/provider.

Provides indirect patient care in the office/clinic setting. Coordinates phone calls, appointments and prescription authorizations. Acts as liaison between the patients and clinical staff and/or provider. Manages providers schedule, canceling/rescheduling as necessary. Performs various clerical duties such as correspondence to patients and/or insurance companies.

Core Job Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.
• Works as a clerical member of the patient’s care team.
• Utilizes phone notes for all communication/documentation between self and patient.
• Answers phone calls professionally, referring calls to clinical staff when appropriate.
• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.
• Handle prior authorizations for all medications.
• Performs order entry, i.e.: enter orders, medication referrals, clarifies orders with providers.
• Retrieves records from all sources for follow up appointments.
• Faxes tests, records to providers/patients, signed orders, etc.
• Completes forms completion, obtains provider signatures, makes copies and sends to recipient.
• Enters prescription refill requests, phones in/faxes/mails prescriptions as directed by provider.
• Works referrals to ensure timeliness of appointment scheduled for testing, new consults, etc.
• Manages provider schedules, canceling and rescheduling as needed.
• Cross trains in other clerical positions, as applicable.
• Sends letters to patients regarding normal test results.
• Sends letters to insurance companies appealing denied services or medication.
• Facilitates provider to provider calls.
• Performs other duties as required.
  

Education/Experience Requirements

REQUIRED:

• High School Diploma or equivalent
• 1-2 years of experience in a healthcare related setting
• Demonstrated ability to prioritize work and communicate effectively
• Strong computer skills
  

Preferred:

• Experience with insurance company rules/regulations and medical terminology strongly recommended

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 99312
Department OUTPATIENT INFUSION
Shift Days
Shift Hours Worked 8.00
FTE 0.94
Work Schedule HRLY NON-UNION-8 HR
Employee Status A1 - Full-Time
Union Non-Union
Pay Range $19.06 - $25.69 - Per Hour