Outpatient Clinical Care Assistant – Neuro Expansion

Cleveland Clinic; Cleveland (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

Cleveland Clinic is seeking an outpatient clinic assistant to provide basic patient care under supervision. You will conduct vitals, prepare patients for exams, collect specimens, and assist with procedures, while ensuring accurate documentation in the electronic health record.

Requirements include a High School Diploma or GED, English literacy, basic math, and BLS certification within the new-hire period. This role emphasizes teamwork, safety, and efficient clinic operations.

Qualifications

• High School Diploma or GED required.
• Ability to read, write and speak English and follow instructions.
• Understanding of human anatomy sufficient to perform job duties.
• Basic knowledge of math.
• Additional formal training may substitute some or all stated experience.

Responsibilities

• Completes the rooming process including vitals, intake questions and reports abnormal findings.
• Collects patient specimens and performs Point of Care Testing.
• Prepares patients for exams and assists with procedures using sterile technique.
• Assists with EKG, Holter monitor, pulse oximetry, screening, and disinfection.
• Performs basic patient treatments and wound care under LIP direction.
• Documents in the electronic health record and manages care gaps.
• Sets up/closes clinic, stocks supplies, and maintains clean work areas.
• Participates in safety audits and collaborates with healthcare team.

Skills

Interpersonal skills

Organizational skills

Ability to work under stress

English literacy

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR) system

Job description

Provides or assists with basic patient care activities in an outpatient clinic, under the supervision of a Registered Nurse (RN) or Licensed Independent Provider (LIP) with technical skills specifically identified on applicable skills checklist for which training and competency have been established.

Job Responsibilities:

• Completes the rooming process, to include but not limited to vitals, height, weight, and completion of intake questions and documents and reports abnormal findings to RN or LIP.

• Collects patient specimens, performs Point of Care Testing, and prepares specimens for transport to lab.

• Prepares patient for exams, tests and procedures and assists with exams, treatments and procedures using sterile technique as applicable.

• Assists with procedures such as EKG, Holter monitor application, pulse oximetry, hearing and vision screening, and disinfection and sterilization.

• Performs patient treatments as directed, to include the application of heat or cold, simple sterile dressing changes, and application and removal of casts, braces and splints.

• Reviews printed instructions with patients.

• Assists with wound care under the direction of the LIP.

• Documents in the electronic health record and assists with management of in-baskets and closure of care gaps.

• Assists with setting up the clinic for daily operations and closing clinic in accordance with departmental guidelines.

• Stocks supplies and linens as applicable. Cleans, monitors expiration dates and restocks dressing supply cart, checks AED units and oxygen tanks, and empties needle boxes using appropriate safety measures.

• Maintains all designated work areas in a clean and orderly manner.

• Assists in regulatory and safety monitoring and compliance audits as directed.

• Collaborates with members of the health care team to promote the delivery of patient care and the overall functioning of the department.

• Participates in department meetings and performs duties in an independent and assertive manner under the direction of an RN and/or LIP.

• Initiates CPR and other emergency measures as required.

• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, patient outreach and patient registration.

• Other duties as assigned.

Education:

• High School Diploma or GED.

• Ability to read, write and speak English and follow oral and written instructions.

• Understanding of human anatomy sufficient to perform job duties.

• Knowledge and understanding of basic patient care activities.

• Basic knowledge of math.

• Additional formal training /education may substitute some or all stated experience.

Certifications:

• Successful completion of Basic Life Support (BLS) through American Heart Association (AHA) or American Red Cross required within new hire period.

Competencies (Complexity of Work):

• Requires good interpersonal skills to interact with all staff, patients and family members.

• Requires strong organizational skills to set priorities, organize work activities and complete assigned work.

• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum one year recent health care experience in a hospital, ambulatory, homecare, assistant living, nursing home or long term care setting required.

• Proficient in the use of an electronic medical record preferred.

Physical Requirements:

• Requires full body motion to move and lift patients, manual finger dexterity with good eye-hand coordination; involves extensive standing and walking.

• Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $18.25

Maximum hourly: $24.95

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities