Outpatient Clinic Medical Assistant & Unit Clerk

Healthcare; Richmond (MO); On-site; USD 34,000 - 52,000; Full time

Job summary

Healthcare is seeking an Outpatient Clinic Unit Clerk/Medical Assistant to support administrative and clinical tasks in a hospital-based outpatient clinic. You will assist with patient reception, intake, rooming, and documentation, while coordinating with providers and staff to ensure smooth patient flow.

Responsibilities include scheduling, referrals, eligibility checks, and maintaining patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program preferred.
• Equivalent healthcare experience may be considered.
• Medical Assistant certification (CMA/RMA/CCMA) preferred and BLS required.

Responsibilities

• Greet and assist patients, families, visitors, providers, and staff in a professional manner.
• Answer incoming calls and route messages appropriately.
• Verify patient information and communicate discrepancies.
• Provide clinic instructions, forms, and information to patients.
• Coordinate communication between patients, clinical staff, and departments.
• Maintain patient confidentiality per HIPAA and policy.
• Schedule, reschedule, and cancel outpatient appointments per guidelines.
• Review orders and referrals; route incomplete requests for clarification.
• Coordinate multi-service appointments and patient preparation.
• Assist with prior authorization and identify scheduling barriers.
• Escort and room patients; document vitals and info in EHR.
• Assist with exams, procedures, and point‑of‑care testing as trained.
• Prepare rooms and maintain infection-prevention standards.

Skills

Professionalism

Accuracy

Confidentiality (HIPAA)

Communication

Customer service

Education

High school diploma or equivalent

Medical Assistant program completion

Equivalent healthcare experience

Job description

Healthcare is seeking an Outpatient Clinic Unit Clerk/Medical Assistant to support administrative and clinical tasks in a hospital-based outpatient clinic. You will assist with patient reception, intake, rooming, and documentation, while coordinating with providers and staff to ensure smooth patient flow.

Responsibilities include scheduling, referrals, eligibility checks, and maintaining patient confidentiality.