Outpatient Case Manager - Behavioral Health

Talbert House; Columbus (OH); On-site; USD 37,000 - 46,000; Full time

Job summary

Talbert House is seeking an Outpatient Case Manager to support individuals navigating behavioral health challenges at our Franklin, OH location. You will assess needs, coordinate services, advocate for resources, and track progress to promote wellness and recovery.

You will collaborate with clients, families, providers, and community partners to ensure care is safe, timely, effective, and truly client-centered. Join a team committed to compassionate, holistic care.

Qualifications

• Ability to learn and apply case management principles and healthcare practices.
• Familiarity with reimbursement concepts and billing processes.
• Excellent organizational and time-management skills for multiple clients.
• Strong verbal and written communication abilities across diverse groups.
• Ability to build positive relationships with clients, families and professionals.
• Sound problem-solving and multitasking capabilities.

Responsibilities

• Coordinate the full continuum of care by assessing needs and developing service plans.
• Build meaningful client relationships through active listening and supportive counseling.
• Manage an assigned caseload and monitor service utilization and progress.
• Develop individualized treatment and service plans promoting wellness and independence.
• Coordinate essential services and resources including housing, transportation, and referrals.
• Monitor progress and document outcomes; determine when to close cases in consultation.

Skills

Case management principles

Healthcare management practices

Reimbursement requirements

Organizational & time management

Verbal & written communication

Relationship building

Problem solving & multitasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional 126 EAST 4TH STREET, Franklin, OH, US

Salary Range: $18.00 To $22.00 Hourly

Position Summary

Make a meaningful difference in the lives of individuals navigating behavioral health challenges. As an Outpatient Case Manager, you’ll serve as a trusted partner throughout the client’s care journey—assessing needs, coordinating services, advocating for resources, monitoring progress, and helping clients build the skills and support systems needed to achieve greater wellness and independence.

You’ll collaborate with clients, families, providers, and community partners to ensure care is safe, timely, effective, efficient, equitable, and truly client-centered.

What You’ll Do

• Coordinate the full continuum of care by assessing client needs, developing service plans, implementing interventions, monitoring progress, and evaluating outcomes.
• Build meaningful client relationships through consistent contact, active listening, supportive counseling, and a strengths-based approach.
• Manage an assigned caseload while monitoring service utilization, client progress, and changing needs.
• Develop individualized treatment and service plans that promote wellness, stability, independence, and recovery.
• Coordinate essential services and resources, which may include crisis intervention, advocacy, medication monitoring, transportation assistance, financial budgeting, housing support, and referrals to community resources.
• Help clients navigate complex systems by coordinating care, sharing information appropriately, and connecting clients with the services they need.
• Monitor and document progress while determining appropriate case closure in consultation with a supervisor and/or treatment team.
• Participate actively in treatment teams, contributing observations and recommendations regarding client progress and changes in service needs.
• Maintain accurate and timely documentation that meets program, funder, credentialing, agency, and regulatory requirements.
• Provide education and support, including assisting with group education or curriculum when needed.
• Advocate for client needs and promote autonomy, empowering individuals to take an active role in their health and well-being.
• Stay current with professional standards, agency policies, protocols, regulations, and required training.
• Perform other duties as assigned.

What You Bring

We’re looking for someone who is organized, compassionate, resourceful, and comfortable balancing multiple priorities. The ideal candidate is able to connect with people from diverse backgrounds while navigating complex care needs with professionalism and empathy.

Required Knowledge, Skills & Abilities

• Ability to learn and apply case management principles, healthcare management practices, and reimbursement requirements.
• Strong organizational and time-management skills with the ability to prioritize competing demands.
• Excellent verbal and written communication skills.
• Ability to establish positive working relationships with a wide variety of clients, families, professionals, and community partners.
• Strong problem-solving skills and the ability to multitask effectively.