Outpatient Case Manager

Mountainside Treatment Center; Wilton (CT); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefit package

Paid Time Off

401(k) with employer matching

Professional Development and Training

Free meals on campus

Wellness reimbursement

Job summary

Mountainside Treatment Center is seeking an Outpatient Case Manager to support clients in the Partial Hospitalization Program across Wilton, CT and Chappaqua, NY. You will provide guidance, case management, and therapeutic follow-up to help clients develop coping skills and transition to lower levels of care.

Responsibilities include scheduling, admissions, crisis support, creating wellness plans, and coordinating with families and the treatment team to ensure continuous care.

Qualifications

• Two years of case management experience for co-occurring disorders.
• Active CASAC-T or higher is required.
• Experience navigating substance use treatment systems is preferred.

Responsibilities

• Ensure client adherence to PHP program and participate in case management sessions.
• Provide case management sessions, check-ins, and crisis support.
• Develop goals, daily sober routine, appointment adherence, sober network, and after-care plans.
• Maintain knowledge of local clinical, medical, and community supports and update resources.
• Communicate with family and providers via meetings, calls, and emails.
• Assist with admissions, welcome materials, and room readiness for new clients.
• Orient clients to facility, programs, and services, and document progress.
• Collaborate with treatment team to coordinate care and reporting.
• Assist with transportation arrangements and crisis interventions when needed.

Skills

Case management

Crisis intervention

Trauma-informed care

Communication skills

Education

Associate or Bachelor’s Degree in healthcare field

CASAC-T or higher

Tools

Aura

Salesforce

Job description

Description

Outpatient Case Manager

Wilton, CT and Chappaqua, NY

About the Position:

To provide the necessary guidance, support, and therapeutic follow up that will enable each client to effectively utilize coping skills and resources throughout their time in Partial Hospitalization Program (PHP) to successfully complete and transition into lower levels of care.

Schedule:

Monday, Wednesday, Friday: 9:00AM to 5:30PM

Tuesday and Thursday: 11:30AM to 8:00PM

Your Role:

• Ensures client adherence to program expectations and is actively engaged in PHP programming through case management and additional therapeutic support.
• Provides case management sessions, check-ins, and crisis support to support clients Clinical Wellness Plan.
• Case Management sessions will include goal planning, support in developing a daily sober routine, support in attending appointments, developing a sober network, and developing an after-care plan based on clinical recommendation.
• Will have knowledge of clinical, medical, and community supports in the local area to help clients engage in these resources to maintain overall well-being, support clinical wellness plan, and long-term recovery. Will need to continue to stay update on these resources and any new resources in the area.
• As one of the client’s direct treatment team members will support weekly communication to family and community providers through meetings, phone calls, and e-mails.
• Address day-to-day needs of clients while using trauma responsive interventions, maintaining a calm, welcoming and professional demeanor withing Mountainside’s standards and values.
• Prepare to welcome new admissions by ensuring that all welcome materials are in place and blocked room and bed are clean and orderly according to established standards.
• Complete admissions process, including greeting new clients and their families and completion of all necessary forms.
• Orient new clients to facility, programs, and services.
• Immediately communicate to Manager and Counselors any behavioral problems or safety concerns which may arise when working with clients.
• Facilitate program groups and other activities as directed/needed.
• Aid other team members as necessary to ensure that clients experience an unsurpassed level of service by taking initiative to support the recovery process
• Directly manages scheduling of PHP clients in collaboration with the treatment team and OPS Administrative Assistant.
• Helps clients identify sponsorship opportunities
• Assists with arranging transportation for residents as needed for meetings, appointments etc.
• Counsel clients individually and in group sessions to assist clients in achieving wellness plan goals.
• Monitor condition of client to evaluate success of therapy and adapt treatment as needed
• Support in the completion of FMLA, unemployment benefits, and/or disability paperwork.
• Refer client to the appropriate level of care and assist client and family during this transition
• Facilitate crisis interventions when necessary
• Assist clients in facilitating a smooth transition back to work, home or school while carrying out Mountainside’s recommended continuing care plan
• Function in a peer support role
• Collaborate with client’s collateral supports in effort to meet client’s unique needs
• Keep treatment team abreast to client updates and pertinent information
• Prepare and maintain reports and case histories in Aura and Salesforce utilizing proper documentation techniques
• Collaborate w/ the Continuing Care, CIT, Recovery Coaching and Alumni departments to ensure continuity of care
• Develop, foster and maintain relationships with alumni

Qualifications:

• Associate or Bachelor's Degree related to the healthcare field. For Example: Social Work, Psychology, DARC program.
• An active CASAC-T or higher is required.
• Minimum two (2) years of case management experience supporting individuals with co-occurring mental health and substance use disorders required.
• Experience navigating substance use treatment systems, recovery resources, and community-based services is strongly preferred.

Compensation:

The base rate of pay for this position is $24.00 - $28.85 per hour. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

Benefits:

• Comprehensive benefit package
• Paid Time Off (which increases after 1 year with Mountainside)
• Paid holidays including a Multicultural Holiday
• 401(k) with employer matching
• Professional Development and Training
• Free meals while working on the Canaan campus
• Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.

About Mountainside:

Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.

Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.

Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.