Outpatient Case Manager

Summit BHC; Green Bay (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Willow Creek Behavioral Health is seeking a Case Manager to support the clinical services department with comprehensive case management, discharge planning, and aftercare connections across units. You will coordinate with the treatment team, families, and community resources to implement ISP-based services, document activities, and ensure timely referrals and transition planning.

This onsite role requires a Bachelor’s degree in a behavioral health field and 1+ year experience; CPR and

Qualifications

• Bachelor’s degree in behavioral health or related field.
• 1+ year of experience in behavioral health preferred.
• Previous case management experience preferred.

Responsibilities

• Participates in development of the service plan.
• Implements services to patients per ISP within the case manager’s scope.
• Collaborates with patient and family to implement aftercare service plan.
• Maintains comprehensive clinical records and coordinates record releases.
• Coordinates referrals and connections for patients with mental health or substance use needs.
• Engages with clinical team to coordinate care with providers and community resources.
• Ensures referrals for services are made and coordinated with providers.
• Assesses financial entitlements (AHCCCS, SSI/SSD) and completes applications.
• Begins discharge planning at admission and gathers collateral input.
• Develops and implements transition, discharge, and aftercare plans.
• Documents all contacts with referral sources within designated time frames.
• Arranges for community resources to facilitate discharge and continuum of care.
• Employs crisis intervention techniques as needed.
• Communicates patient information to the treatment team and participates in goal evaluation.
• Schedules aftercare appointments with PCPs and specialists.

Skills

Case management

Discharge planning

Crisis intervention

Documentation

Team collaboration

Education

Bachelor’s Degree in Behavioral Health

Job description

About the Job:

The Case Manager supports the clinical services department by providing case management to the different units within the facility. Responsible for the overall discharge resource connection and aftercare planning needs and placement of the patient based on their individual needs and as directed by the treatment team. Maintains routine contact with referral sources and providers while maintaining resource file. Participates in quality care monitoring for the department.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Participates in the development of the service plan.
• Implements appropriate activities and/or programs. Implements services to patients in accordance with their individualized service plan (ISP) and within the case manager’s scope of practice.
• Collaborates with the patient and patient’s family or significant others to implement an effective aftercare service plan, explaining the available options to the team, including the advantages and disadvantages of each option.
• Maintains the patient’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning). Coordinates releases and faxing records to providers.
• Coordinates referrals and connections for patient with mental illness and/or substance use including accessing psychiatric services, therapy services, community-based services, employment, housing or other placement options.
• Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with patient, their family, behavioral and general medical health care providers, community resources and others to ensure that all services prescribed in the individualized service plan (ISP) are implemented.
• Ensures all appropriate referrals for identified services on the service plan are made and coordinated with service providers via contracted network providers or community resources.
• Coordinates referral or completes the screening and assessment on all patients on caseload for financial entitlements (AHCCCS, SSI/SSD etc.); completes AHCCCS applications on all patients on caseload meeting criteria.
• Assures that discharge planning begins at admission. Obtains collateral input from providers and supports.
• Ensures the development and implementation of transition, discharge, and aftercare plans prior to discontinuation of behavioral health services.
• Ensures all contact with referral source and/or other treatment providers is done within designated time frame and documented accordingly.
• Makes arrangements for community resources to facilitate discharge. Provide all needed documentation to other providers to facilitate the continuum of care.
• Employs appropriate crisis intervention techniques as needed.
• Communicates appropriate patient information to the treatment team; participates in team discussion and evaluation of patient goals, objectives and motivations.
• Schedules after care appointments for patients with PCPs, psychiatrists, next level therapy programs, living arrangements, etc.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Bachelor’s Degree in a behavioral health area, marketing, business administration or related field preferred.
• One or more years previous related experience in Behavioral Health preferred.
• Previous experience in case management preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

WORK LOCATION:

This position is onsite at the facility and is not a remote position.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why Willow Creek Behavioral Health?

Willow Creek Behavioral Health offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Willow Creek Behavioral Health is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.