Outpatient Care Coordinator — Scheduling & Patient Access

Memorial Physician Practices; Carrollton (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Financial & Career Growth

Employee Well-being

Professional Development

Job summary

Carrollton Springs, part of Lifepoint Health, is seeking a dedicated Housekeeper to support clinical, operational, and administrative functions in our behavioral health program in Carrollton, TX.

You will maintain supplies for clinicians, help schedule activities, assist with chart compliance, and provide impeccable customer service to patients, families and referral sources. A High School Diploma or GED is preferred.

Qualifications

• High school diploma or GED preferred.

Responsibilities

• Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use
• Per the therapist dictation maintains the programming schedule
• Supports with charge reconciliation and entering as required
• Supports team with patient group assignments and coordination efforts
• Provides impeccable customer service to patients, families, referral sources, and stakeholders
• Supports with vital and UDS capture as needed
• Completes DCAR reporting in a timely and accurate fashion
• Supports in organizing and filing paperwork
• Maintains staff schedules and ensures staffing for the program
• Monitors and records attendance including tardiness and absences
• Communicates with treatment team to ensure chart compliance
• Interfaces with others to ensure completion of physician follow-ups from CPE
• Manages Family Session Schedules as required by program
• Work with the business office and the utilization review department to ensure payment for services
• Preform pre-certifications and concurrent reviews
• Develop relationships with payer sources
• Interfaces with UR department to ensure service coverage for patients
• Maintain a positive working relationship with referral sources, community agencies and organizations
• Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting
• Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe
• Schedules or completes UDS collections, including random screenings
• Ensures orders are obtained for patients prior to starting services (as applicable)
• Actively participate in the therapist's discharge planning needs
• As directed creates appointments, starts follow up care process and completes interfacing with organizations
• Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling
• Conducts appointment reminder calls
• Collects copays and deductibles as applicable
• Manages organizational tools to ensure efficient operations including bed boards/group room assignments, treatment team schedule, flash reports, etc
• Other responsibility and duties assigned by leadership

Education

High School Diploma/GED

Job description

Carrollton Springs, part of Lifepoint Health, is seeking a dedicated Housekeeper to support clinical, operational, and administrative functions in our behavioral health program in Carrollton, TX.

You will maintain supplies for clinicians, help schedule activities, assist with chart compliance, and provide impeccable customer service to patients, families and referral sources. A High School Diploma or GED is preferred.