Outpatient Authorization Specialist

University Of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Michigan Medicine is seeking an Authorization Specialist to facilitate outpatient insurance authorizations across service lines. You will ensure payor requirements are met and authorizations are obtained timely before services, acting as a subject matter expert in authorization processes and collaborating with leadership on workflow improvements.

The role emphasizes strong customer service, accurate CPT coding, and coordination with referring providers and insurers to minimize delays and denials.

Qualifications

• High school diploma or equivalent; health insurance/healthcare setting experience essential.
• Outstanding customer service, written and verbal communication skills.
• Ability to prioritize and handle multiple tasks with accuracy and timeliness.

Responsibilities

• Complete all aspects of the insurance pre-authorization process within required timeframes.
• Apply CPT codes for planned outpatient services and provide codes to payors.
• Prioritize and procure all required authorizations prior to service to reduce cancellations.
• Act as SME in insurance authorization requirements and timelines; communicate opportunities for process improvements.
• Refer patients to appropriate financial clearance resources when needed.
• Document actions, payor/patient contacts, and authorization outcomes clearly." ,
• Attend operational meetings and utilize LEAN thinking to improve workflows.
• Collaborate with team to standardize processes and meet Revenue Cycle goals.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Prioritization

Computers

Software basics

Education

Associate degree

Tools

EPIC system

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Authorization Specialist is responsible for facilitating and successfully procuring outpatient insurance authorizations. The Authorization Specialist will be accountable to one or more designated service lines across all sites of service to ensure payor requirements are met and authorizations are obtained timely and appropriately prior to service. The Authorization Specialist will provide subject matter expertise in the payor authorization process, identify changes in payor authorization requirements and communicate areas of opportunity for process improvement from a workflow and technology perspective to the leadership team.

Responsibilities*

• Complete all aspects of the insurance pre-authorization process within required timeframes.
• Apply appropriate CPT codes for planned outpatient services and provide codes and clinical documentation to payors utilizing payor specific communication protocols.
• Prioritize and procure all required authorizations prior to service reducing appointment cancelations and reschedules due to no authorization.
• Act as a subject matter expert in insurance authorization requirements and timeframes including but not limited to in office procedures, in office medication/injections, diagnostic testing and external high-end imaging requests.
• Act as a referral coordinator and central resource/liaison for the assigned specialties across all sites of service, ordering providers and insurers.
• Verifies insurance coverage and identifies patient financial liability
• Provide timely communication to the authorization team and leadership regarding changes in payor requests or requirements that directly impact the procurement of authorization.
• Assist in the coordination of peer-to-peer reviews between the servicing provider and medical directors at the insurance company when appropriate.
• Clearly and thoroughly document all actions, payor and patient contacts, authorization outcomes and interventions following standardized workflow processes.
• Respond and address insurance related questions from Michigan Medicine customers and patients promptly and thoroughly.
• Obtain retro authorizations on billed and rejected claims and denied procedure codes for facility and professional services.
• Initiate appropriate follow-up actions in response to information obtained and document outcomes.
• Refer patients with complex insurance concerns requiring immediate attention to the Patient Financial Clearance or Financial Counselor or alternate funding sources as needed.
• May act as a resource to mentor and educate new hires.
• Attend and participate in operational meetings, utilizing LEAN thinking and principles.
• Work collaboratively with the team to develop standardized processes and incorporate efficiencies into daily workflow.
• Assist and contribute to the overall achievement of the Michigan Medicine and PreService Revenue Cycle quality, operational and financial goals and objectives.

Required Qualifications*

• High school diploma or equivalent combination of experience working with health insurance or in a healthcare setting is essential.
• Outstanding customer service, written and verbal communication skills are mandatory.
• Ability to prioritize and handle multiple tasks, producing high-quality work in a timely, accurate and efficient manner is required.
• Proficiency in the use of computers and basic software applications is necessary.
• Ability to be flexible and work within a team-focused, participative management framework is required.

Desired Qualifications*

• An Associates Degree with two years of progressively complex healthcare registration, medical or surgical specialty clinic and/or insurance experience is preferred.
• Understanding and knowledge of insurance benefits, third party payor rules and regulations is preferred.
• Familiarity with medical terminology, ICD-10 and CPT codes is desired.
• Experience working in the EPIC system is desired.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Locations

This position is a remote position where you will work from home/virtually once training is completed and performance-based competency has been obtained.High speed internet is a requirement for this position and the cost is the responsibility of the staff member.There may be occasions where the staff member may need to report to the business office location, including meetings, computer or technology requirements, or to complete work that is not possible to handle remotely. The business location will have space available to reserve onsite work when required or necessary.

Although there is some flexibility in working hours, the business location and operations are in the Eastern Time Zone and work hours must accommodate interactions, including video conferencing, with colleagues during these hours.Computing resources including required software applications, VPN, desktop or laptop computer, monitor, webcam, keyboard and mouse, will be provided by the employer.

Remote staff are not provided with a mobile phone but are provided with computer telephone and fax technology.Office equipment such as desk, chair, and printer are not provided.Basic supplies such as paper and pens, are stocked at the business location and are available to remote staff for pick-up should they choose. Unless otherwise agreed in advance with your manager, additional hardware, software, printing, and cost of office supplies preferred by the staff member, are the responsibility of the employee.

Technology Skills required include the ability to set-up computer and monitors and connect accessory items such as mouse, keyboard, and web cams.Remote computing support is available 24/7 via phone, chat, or ticketing system, to all staff members. Staff will be expected to effectively communicate and resolve most computing issues directly with computing support resources.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.