Outlets Manager - Elevate Service in Two-Restaurant F&B

Concord Hospitality Enterprises Co.; Conshohocken (Montgomery County); Sur place; USD 48 000 - 58 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental care

Vision plan

Life insurance

Disability insurance

401K options

Tuition assistance

Staff discounts

Training & development

Career advancement

Résumé du poste

Concord Hospitality Enterprises seeks an Outlets Manager for Hotel West & Main in Conshohocken, overseeing two restaurants, 1874 Social and Hook and Ladder Skybar. You will lead service quality, staff training, and daily operations to ensure superb guest experiences.

Experience in food and beverage service is expected, with focus on cost control, staffing, and collaboration with the culinary team to deliver exceptional meals and service across the outlets.

Responsabilités

• Provide guests with friendly and professional service and maintain high quality across two restaurant outlets.
• Ensure meals are delivered in a timely fashion with proper plating and temperature.
• Develop ways to improve cost savings and labor retention aligned with the hotel’s F&B financial goals.
• Thoroughly train staff in service sequence and product knowledge for guest satisfaction.
• Lead service education through daily line-ups and coaching.
• Headline and supervise training programs for servers, bussers, hosts and bartenders.
• Daily evaluation of restaurant service performance and guest feedback.
• Collaborate with the Chef to ensure excellent quality and presentation of all food.
• Assist in meeting financial targets through budgeting, marketing plans, and cost controls.
• Supervise non-supervisory service staff and ensure compliance with policies and laws.

Description du poste

Description

We are hiring an Outlets Manager at Hotel West & Main in Conshohocken for our two restaurants, 1874 Social and Hook and Ladder Skybar. Do you have strong communication skills? Do you like interacting and meeting new people? This is the place for you. Hotel West & Main is the place to be all year round.

Responsibilities:

Provide guests and patrons with friendly and professional service, excellent food quality, strong price value and consistency of execution in an attractive, well-maintained environment.Ensure that meals are delivered in a timely fashion with attention to plating, portion and temperature.Develop ways to improve cost savings and labor retention/associate development in line to meet the hotel’s F&B financial goals.Thoroughly train staff in service sequence, product knowledge, ensuring we make every effort to meet the needs of each and every guest.Lead service education through daily line-ups.Headline new server, busser, host, and bartender training programs, as well as ongoing development programs, and seminars.Daily evaluation of restaurant service performance.Employee discussions and evaluations.Coordination of timely food production.Work with the Chef to provide "excellent quality and presentation" of all food to the guests.Participate in evaluation of food product, kitchen employee performance, and development of products consistent with our market position.Assist the General Manager and/or a F&B Director in creating financial objectives for the restaurant on an annual basis through the budget process.Assist in meeting the financial targets in the sales area by executing and enhancing the annual marketing plan, reacting quickly to new opportunities, running consistently high operation standards and effective utilization of marketing funds.Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.Supervise all non-supervisory service employees.Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Salary Range: $48,000-$58,000

Here are some reasons our associates like working for us:

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality