Outlets Manager

Hyatt Regency Green Bay; Green Bay (WI); On-site; USD 45,000 - 72,000; Full time

Job summary

Join a leading hotel as an Outlets Manager, managing operations for a vibrant restaurant and market. You will ensure exceptional service, lead staff, and coordinate special events in a dynamic and supportive environment. This role offers a chance to make a significant impact on guest experiences and team development.

Benefits

Discounted Room Nights

Free Colleague Parking

Paid Time Off (PTO)

Flexible Schedules

401(k) with company match

Free meals

Career Growth Opportunities

Qualifications

• Previous restaurant and bar management experience preferred.
• Full flexibility in schedule including nights/weekends/holidays.
• Creative, innovative, detail-oriented, and organized.

Responsibilities

• Manage daily operations for the onsite restaurant and market.
• Schedule and train colleagues ensuring compliance with laws.
• Resolve guest complaints and maintain safety and food quality.

Skills

Flexibility

Communication

Leadership

Problem Solving

Customer Service

Tools

Point of Sale systems

Job description

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Company Overview: Hyatt Regency Green Bay is seeking an Outlets Manager. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 241 all-suite guest rooms and 80,000 square feet of space.

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences. We are looking for a dynamic leader to join our fun, creative and innovative team.

Position Summary: The Outlets Manager will be responsible for managing the daily operations and long-term planning for our onsite restaurant, Social, and our market, as well as coordinating special events. The Outlets Manager will also be responsible for scheduling and training colleagues, as well as ensuring compliance with federal, state and local laws and all operating procedures.

Detailed Description:

• Must ensure guests are consistently served with exceptional service and experiences.
• Analyze, investigate, and resolve all guest complaints regarding the outlet operations.
• Collaborate with hotel leaders to achieve and exceed guest satisfaction scores.
• Supervise, empower, lead, coach and motivate the team towards achieving exceptional guest service and employee satisfaction results.
• Be hands on in ensuring effective hiring, training, and development of all staff.
• Coordinate with the Banquet Director to schedule colleagues per business need.
• Process payroll on a weekly basis.
• Maintain safety and food quality standards.
• Responsible for inventory and ordering supplies.
• Plan, coordinate and manage special events and holiday functions.
• Develop and implement creative strategies for revenue enhancement and cost containment.
• Develop and recommend the budget, marketing plans and objectives.
• Manage the outlets within those approved plans.
• Ability to take the initiative to run the outlets as a free-standing entity.
• Abide by all organizational policies and procedures.

Core Competencies:

• Being resilient – Rebounding from setbacks and adversity when facing difficult situations.
• Directs work – Providing direction, delegation, and removing obstacles to get work done.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
• Ensures accountability – Holding self and others accountable to meet commitments

Qualifications:

• Full flexibility in schedule, including the ability to work nights/weekends/holidays
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must have a working knowledge of point of sale systems
• Creative, innovative, detail oriented and organized
• Bar knowledge required
• Must be able to lift at least 50 lbs.
• Previous restaurant and bar management experience, preferred
• Must be able to work independently and in a team environment
• Most importantly, HAVE FUN!

Why Work for Hyatt?

• Discounted Room Nights for you, your friends and family
• Free Colleague Parking in Main Street Parking Garage
• Paid Time Off (PTO)
• Flexible Schedules
• 401(k) retirement savings with company match
• Free meals in our employee dining area
• Discounted meals in Pub and Market
• Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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