Outlet Supervisor

Sonesta International Hotels Corporation; San Juan (PR); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan with Company匹配

Paid Vacation and Sick Days

Hotel Discounts

Educational Assistance

Parental Leave

Job summary

Sonesta International Hotels Corporation is seeking an Outlet Supervisor to lead food and beverage operations and deliver exceptional guest experiences at a Sonesta property in Puerto Rico. The role focuses on breakfast, evening social events, and the convenience store while ensuring high standards of service and cost control.

The candidate will supervise associates, manage inventory, and uphold Sonesta’s Guest Service expectations, with emphasis on quality, safety, and guest satisfaction across

Qualifications

• Bachelor’s degree in Hotel Administration or related field.
• Two years supervisory experience preferred.
• Fluent English; other languages a plus.

Responsibilities

• Deliver Sonesta Service standards in all guest interactions.
• Manage breakfast, evening social, and pour operations to meet quality and guest satisfaction.
• Ensure guest amenities, outlets, and facilities are properly stocked and maintained.
• Monitor inventory, order replenishments, and control food & beverage costs.
• Maintain a clean, organized, and safe work environment.
• Assist in training and developing associates to uphold service standards.

Skills

Leadership

Guest service

Communication

Budgeting

Problem solving

Team supervision

Education

Bachelor’s degree in Hotel Administration or related field

Tools

Microsoft Office

Opera PMS

Job description

We’re People People. Are you? We’re Sonesta International Hotels— the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Outlet Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering all areas of the Food Service. The Outlet Supervisor is responsible for preparing the hotel for the day’s business. The Outlet Supervisor's focus is on guest and associate satisfaction, expense control and product and service quality and will lead to their contribution to the overall goals of the hotel.

What you’ll be doing

• Deliver on the promise of Sonesta Service in all interactions with guests and clients.
• Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
• Manage both the daily execution of breakfast, evening social and the pour food and beverage operation, to ensure standards of operation and quality and guest satisfaction are maintained.
• Ensure the convenience store is stocked and maintained in an orderly and appealing manner.
• Monitor inventory and order replenishments in a timely and efficient manner.
• Purchase and/or requisition for the inventory to ensure adequate minimum and maximum stocks of all food, beverage, material, and equipment.
• Monitor and control food and beverage costs and ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
• Two years of previous supervisory experience preferred.
• Ability to speak, read, and write fluent English, other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Ability to prioritize and organize work assignments.
• Experience with Microsoft Office and Opera systems is a plus.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. Here’s a snapshot of what we offer:

• Medical, Pharmacy, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Paid Funeral Leave
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Referral Incentive
• Doctor Clinic
• Sick Incentive
• Development Programs
• Milestone (Years of Service) Incentive
• Employee Cafeteria
• Company Paid Life Insurance
• Various Employee Perks and Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.