Outlet Supervisor

HEI Hotels & Resorts; Nashville (TN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Complimentary meals

Free parking

401(k) matching

Job summary

HEI Hotels and Resorts is seeking a Restaurant/Outlet Associate at the Sheraton Music City Hotel in Nashville. You will assist the Outlet Manager in planning and managing Restaurant, Room Service and other outlets to deliver outstanding service while meeting financial goals.

You will monitor servers, maintain service standards, and communicate clearly with staff. The role requires physical ability to lift up to 50 pounds and work with liquor regulations and safety procedures.

Qualifications

• Experience handling a POS system in a busy service environment.
• Ability to lift/carry up to 50 pounds with or without accommodation.
• Clear verbal and written communication; adapt style for different audiences.

Responsibilities

• Assist Outlet Manager in planning and managing Restaurant, Room Service and outlets.
• Monitor servers and buspersons for service standards and guest signals.
• Maintain daily bank and ensure compliance with policy and liquor regulations.
• Coordinate with restaurant manager on events, house counts and training.
• Ensure cleanliness, setup and coverage of service areas.

Skills

Point of Sale (POS) use

Physical stamina

Verbal communication

Written communication

Tools

POS system

Job description

About UsExcellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. With dedicated associates, we are poised to exceed our guest’s every need. Why work at Sheraton Music City? We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service to both our guests and fellow team members. Our associates enjoy free parking, complimentary meals, incentives for exemplary performance, and much more. Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply now to join our Sheraton Music City Hotel Team!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? NoOverviewAssist the Outlet Manager in the planning and management of the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.Essential Duties and Responsibilities:Monitor servers and busperson adherence to all service standards.Supervise service of guests, being watchful of signals from guests in need of service.Assist manager to establish and monitor sidework duty completion.Maintain bank to HEI Hotels and Resorts standards.Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.Communicate daily with restaurant manager with regard to special events, house counts, etc.Assist restaurant manager in conducting menu classes and taste panels.Communicate both verbally and in writing to provide clear direction to staff.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and Skills:Ability to use point of sale.Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.