Outlet Store Leader

RH; Leesburg (VA); On-site; USD 90,000 - 110,000; Full time

Job summary

RH Outlets in Leesburg, VA, seeks an experienced retail leader to guide teams, shape a performance-driven culture, and uphold brand standards across store operations.

You will hire, develop, and manage performance, protect profit, and collaborate with Field Leadership and People Team to drive growth while representing RH with integrity.

Qualifications

• Leadership experience in retail, including team development and coaching.
• Strong communication, with ability to inspire and guide Team Members.
• Analytical problem solving and sound decision making.
• Commitment to quality with attention to detail.
• Proficiency with Mac OS, iOS devices, Microsoft Office and Google applications.
• Willingness to travel periodically.
• Flexible schedule across all operational hours.

Responsibilities

• Lead, coach, and inspire teams to create a positive, dynamic, and performance-driven culture
• Foster a People First environment by proactively addressing team needs, removing obstacles, and partnering with Field Leadership and the People Team to support growth, performance, and well-being
• Guide all aspects of Team Member lifecycle decisions, from hiring and development to performance management and career transitions, in partnership with Field Leadership and the People Team.
• Ensure visual presentation aligns with brand standards and supports the Outlet vision for quality, safety, and operational excellence
• Champion profit protection across risk management, security, cash controls, inventory management, and internal audits
• Identify, analyze, and communicate business opportunities to drive extraordinary results
• Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes
• Represent the RH brand with integrity, professionalism, and personal presentation

Skills

Leadership experience

Communication skills

Analytical thinking

Problem-solving

Attention to detail

Team motivation

Flexibility

Travel willingness

Tools

Mac OS

iOS devices

Microsoft Office

Google apps

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

YOUR RESPONSIBILITIES

• Lead, coach, and inspire teams to create a positive, dynamic, and performance-driven culture
• Foster a People First environment by proactively addressing team needs, removing obstacles, and partnering with Field Leadership and the People Team to support growth, performance, and well-being
• Guide all aspects of Team Member lifecycle decisions, from hiring and development to performance management and career transitions, in partnership with Field Leadership and the People Team.
• Ensure visual presentation aligns with brand standards and supports the Outlet vision for quality, safety, and operational excellence
• Champion profit protection across risk management, security, cash controls, inventory management, and internal audits
• Identify, analyze, and communicate business opportunities to drive extraordinary results
• Support, implement, provide follow-up and feedback for all initiatives and rollouts as the business shifts and changes
• Represent the RH brand with integrity, professionalism, and personal presentation

OUR REQUIREMENTS

• 5+ years of leadership experience in retail, preferably in home furnishings
• Strong leadership and communications skills, with the ability to inspire and guide our Team Members
• Exceptional analytical, problem-solving and decision-making skills
• Commitment to Quality with meticulous attention to detail
• Proficiency with Mac operating systems, iOS devices, Microsoft Office and Google applications
• Travel periodically, including extended trips as needed
• Flexibility to work a dynamic schedule across all operational hours

PHYSICAL REQUIREMENTS

• Lift and move items up to 50 lbs, using proper equipment and safety techniques
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing