Outlet Store Cashier

Goodwill of Western New York; Town of Hamburg (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading organization in retail is seeking to hire a customer service-oriented individual for a role focused on providing exceptional service and handling cash transactions. Candidates should have a high school diploma and prior experience in retail, with a passion for supporting the mission of the organization. Join a collaborative team dedicated to creating a positive shopping experience while maintaining quality and safety standards.

Qualifications

• Prior experience in a retail environment preferred.
• Six months of cash handling experience preferred.

Responsibilities

• Provides exceptional customer service, greets customers within 10 seconds.
• Operates POS for sales data and cash handling.
• Maintains clean sales floor and assists with merchandise rotation.

Skills

Customer service

Communication

Leadership

Interpersonal skills

Attention to detail

Adaptability

Education

High School diploma or GED equivalent

Job description

This position’s key responsibilities include:

• Provides exceptional customer service at all times. Greets all customers on arrival within 10 seconds. Thanks all customers upon exit of the store and asks them to visit again. Answer phone calls by providing world class customer service. Achieves a passing score on monthly mystery shop audits.
• Operates the POS to ensure accurate and efficient sales data, price, and information codes on merchandise. Adheres to the Agency’s Cash Handling Policies and Processes.
• Welcomes customers to participate in a Change Round Up to the nearest dollar to further support our missions.
• Maintains a clean, neat and organized sales floor. This includes, but is not limited to, cleaning front doors, counters, floors and glass, cleaning bathrooms and dressing rooms, dusting fixtures, returning shopping carts, baskets and unsold merchandise to the proper areas.
• Assists the management team in training new cashiers while leading by example.
• Adheres to all Agency Policies and Procedures; follows good safety practices including reporting safety hazards and injuries to the Retail Store Manager.
• Maintains security, relating to theft or pilferage and handling of cash receipts, according to Agency Policies and Procedures.
• Supports the stocking and maintenance of the sales floor, and cash wraps in a neat, always organized and clean condition.
• Assists in the rotation of merchandise on sales floor as needed.
• Assists with quality and safety control assurance.
• Maintains established productivity goals without loss of quality of work.

WE ARE LOOKING FOR SOMEONE WHO:

• Has excellent customer service skills. You do everything in your power to ensure the customer has a good experience.
• Communicates effectively.You excel when interacting with others.
• Is a charismatic leader. You know how to lead and inspire a team. You have experience coaching and engaging others to follow your direction.
• Loves how we roll as an organization.Not everybody will and we’re ok with that - Want to figure out if you MUST work with us? How do our Core Values make you feel?
  • Own It - We are motivated and responsible for our actions and results.
  • Dare to Excel - We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
  • Be Bold, Be Courageous -When faced with a hurdle, we jump!
  • Be Extraordinary -We exceed expectations of clients, customers, and colleagues.
  • We Win Together -We collaborate & celebrate. We drive forward as one team towards our mission.

ROLE REQUIREMENTS (The stuff you must have)

• High School diploma or GED equivalent
• Prior experience in a retail environment preferred.
• Six (6) months of cash handling experience preferred.
• Requires reading, writing, and math skills which include addition, subtraction, multiplication, and division.
• If hired full time, you would be required to attend a full-day orientation at our Administration Office location in Buffalo.

Knowledge, Skills & Abilities:

• Ability to operate POS.
• Exceptional interpersonal and customer service skills.
• Ability to develop and maintain effective working relationships with team members, customers and donors.
• Ability to maintain a positive, friendly attitude.
• Ability to work on a team as well as individually with minimal supervision.
• Excellent attention to detail.
• Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.
• Demonstrates adaptability by adjusting to changing business priorities.
• Must be willing and able to work days, evenings, weekends and holidays.
• A passion for serving others.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to stand, reach, grasp, twist, and bend on a frequent basis.
• Ability to lift, push, pull, carry or otherwise move up to ten (10) pounds with no support regularly when performing cash handling duties.
• When business needs require performance of sales floor tasks, must be able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly.
• Must be able to perform the essential functions of the job with or without an accommodation.

COMPENSATION:

Goodwill regularly evaluates our compensation and benefit packages to ensure we remain competitive. Starting pay will be based on a candidate’s experience, skills and education.

• The pay range for this position is $15.50/hr -- $16/hr.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.