Outlet Server - YouYu

Hard Rock Hotel Cancun; Northern (KY); Hybrid; USD 25,000 - 42,000; Full time

Job summary

Hard Rock Hotel Cancun is seeking a Server to deliver superior service to guests and staff, with a focus on food and beverage presentation and salesmanship. You will greet guests, assist with menu selections, and ensure guest satisfaction while maintaining a clean, safe dining environment.

The role requires standing for long periods, ability to carry items up to 40 lbs, and flexibility to work varying shifts in a smoke-filled, fast-paced casino hospitality setting.

Qualifications

• High School Diploma or GED required.
• Familiarity with food, beverage, and wine service.
• Two years' table service experience preferred.

Responsibilities

• Provide superior service to guests and coworkers.
• Assist guests with menu and beverage selections.
• Perform tableside cooking and wine service.
• Maintain sanitation and safety standards.
• Stand and move throughout the restaurant and kitchen areas.

Skills

Leadership

Interpersonal skills

Oral & written communication

Multitasking

Teamwork

Customer service

Education

High School Diploma or GED

Licenses/certifications (Federal/State/Gaming)

Tools

POS system

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description: The Server is responsible for providing superior service to both the internal and external customer. The Server is also responsible for serving food and beverages in accordance to company standards.

Essential Duties & Responsibilities

• Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
• Recognizes guests immediately with a friendly, courteous greeting and informs them of daily specials, soup of the day, etc.
• Assists guests with menu and beverage selection, demonstrating salesmanship with complete menu and product knowledge.
• Ensures guest satisfaction through food quality checks and responsiveness to guest complaints.
• Maintains a well-groomed, neat, and clean appearance, carrying out duties with attention to sanitation and safety.
• Anticipates, identifies, and provides for guest needs.
• Performs tableside cooking, salad entrées, desserts and presents, opens and pours wines.
• Ability to transport trays and/or plates throughout the restaurant, which may weigh up to 20 pounds, as well as serve food items and beverages.
• Ability to review and comprehend all necessary documentation.
• Ability to take orders, recite specials, and point specific items out on the menu to customers.
• Ability to stand throughout an eight-hour shift.
• Ability to effectively and efficiently move throughout the restaurant and the kitchen area.
• Ability to communicate effectively with customers and all levels of employees.
• Must be flexible to work varying shifts and time schedules as needed.
• This position works in an environment that is subject to varying levels of smoke, crowds, and noise, the severity of which depends upon customer volume.
• Machines and equipment used, but not limited to, include coffee machine, beverage dispenser, microwave, toaster, and Point-of Service System.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED
• Familiarity with food, beverage, and wine service.
• Knowledge of table service procedures and table etiquette.
• Excellent customer service skills.
• Must be able to obtain and maintain all appropriate licenses/certifications per Federal, State, and Gaming regulations.
• These skills and abilities are typically acquired through two years' table service experience.

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Thank you for choosing us as your employer of choice! Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!