Outlet Server - Noodle Bar

Seminole Hard Rock; Rockford (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Seminole Hard Rock Rockford is seeking an energetic Server to provide exceptional, personalized service in a fast-paced casino dining setting. You will greet guests, present menus, take and deliver orders, and ensure a high level of guest satisfaction while maintaining professional appearance.

Requirements include two years of guest service experience in a family or formal dining environment, ability to read/write English, and the capacity to obtain required certifications such as Food Handlers.

Qualifications

• Two years' guest service experience in a family or formal dining environment.
• Ability to read and write English required.
• Must be able to obtain valid Food Handlers or Bassett certification (as required).

Responsibilities

• Greet guests and provide superior guest service at all company Food and Beverage operations.
• Present the menu, suggest courses and drinks, and answer questions about food preparation.
• Take orders, serve meals, and ensure guest satisfaction throughout the dining experience.
• Maintain a pleasant and courteous attitude and complete opening/closing duties.
• Assist with bussing, clearing tables, and stocking server stations.
• Ensure sanitation standards and follow company policies and three-star standards.

Skills

Guest service

Communication

English literacy

Tools

POS systems

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

POSITION SUMMARY

Under the supervision of the Food Hall Supervisor, a Server provides exceptional personalized service and ensures all guest's needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Greeting each guest and provide superior guest service at for all company Food and Beverage operations.
• Must maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Presents the menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
• Offer drinks and take food and beverage orders.
• Have basic knowledge of all houses and call liquor.
• Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
• Check for quality after each course.
• Refill all drinks when needed.
• Buss tables as needed.
• Remove all dirty dishes and glassware from the guest's tables during and after each course
• Totals bill, presents check, collects settlement, and takes payment to cashier.
• Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
• Transport dish cart to and from service station/steward's station.
• Stock server stations with all necessary items.
• Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
• Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
• Adhering to sanitation standards as outlined by State Law and company.
• Maximizing profit and guest satisfaction through effective cost controls.
• Adhere to all three-star standards.
• Work considerately with team members from all departments.
• Check out with supervisor before leaving at the end of your shift.
• Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

(Related education and experience may be interchangeable on a year for year basis)

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must be able to obtain valid Food Handlers or Bassett certification, (as required).
• Must be willing to work a flexible schedule
• Ability to read and write English required.
• Must have good communication skills and always maintain friendly personable attitude.
• Two years' guest service experience in a family or formal dining environment.
• Casino Food & Beverage experience is strongly preferred.
• Ability to lift and carry up to 25 lbs.
• Must be at least twenty-one (21) years of age.
• Must have the ability to withstand noisy environments.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.

KNOWLEDGE OF:

• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.
• Must have valid Food Handlers Card and IGB Badge when working.

ABILITY TO:

• Move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Make repeating movements of the arms, hands, and wrists.
• Express or exchange ideas verbally and perceive sound by ear.
• Obtain impressions through the eyes.
• Display manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Regularly move