Outlet Server - HRC Baltimore

Seminole Hard Rock Support Services; Baltimore (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Seminole Hard Rock Support Services is seeking a friendly, energetic Server to guide guests through the Hard Rock experience. You will take orders, run food, handle payments, and demonstrate knowledge of our menu and drinks while delivering memorable moments.

Responsibilities include ensuring proper I.D. checks, serving alcohol responsibly, upselling, maintaining a clean station, and cooperating with team to create “Raving Fans” for every guest.

Responsibilities

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

• - Taking guests’ orders.
• - Running food.
• - Handling cash & other forms of payment.
• - Making proficient sales transactions - using a point-of-sale system.
• - Properly checks I.D.s – for guests who appear to be under 30 years old.
• - Demonstrating responsible alcohol service.
• - Demonstrating impeccable product knowledge.
• - Suggestive selling - using proven techniques.
• - Answering questions - accurately and politely.
• - Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• - Maintaining a clean & organized station – including pre-bussing & table maintenance.
• - Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• - Demonstrating knowledge of all table/station numbers.
• - Directing guests to areas & restrooms.
• - Creating memorable experiences.
• - Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.