Outlet Server - Food Hall

Hard Rock International; Gary (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Hard Rock Casino Northern Indiana in Gary, IN is seeking an Outlet Server for the Food Hall on a part-time basis. Under the supervision of the Assistant Manager, you will deliver exceptional service, present menus, take orders, and ensure guest satisfaction in a fast-paced casino dining setting.

You will interact with guests in a professional manner, maintain cleanliness, handle payments, and support team members.

Qualifications

• Two years’ guest service experience in a family or formal dining environment.
• Must be willing to work a flexible schedule.
• Ability to read and write English.
• Must have good communication skills and maintain friendly personable attitude at all times.
• Casino Food & Beverage experience preferred.

Responsibilities

• Greet each guest and provide superior guest service at all times.
• Present menu to guest, suggesting courses and drinks, and answering questions about food preparation.
• Take food and beverage orders and deliver meals according to service standards.
• Maintain cleanliness and stock server stations and dining areas.
• Handle payments, and assist with bussing and table maintenance as needed.

Skills

Guest service

Communication skills

English literacy

Education

High School diploma or GED

Job description

## Outlet Server - Food HallApply: Hard Rock Casino Northern Indiana: Part time: Posted Today: R15698Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits**Job Description:****POSITION SUMMARY:**Under the supervision of the Assistant Manager, Restaurant an Outlet Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring all guests are consistently wowed. An Outlet Server will stay informed and know all hotel/casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.**ESSENTIAL FUNCTIONS:***(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)** Greet each guest and provide superior guest service at for all COMPANY Food and Beverage operations.* Must maintain pleasant and courteous attitude.* Complete all opening and closing duties.* Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.* Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.* Offer drinks and take food and beverage order.* Have basicknowledge of all house and call liquor.* Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.* Check for quality after each course.* Refill all drinks when needed.* Maintain clean ashtrays.* Buss tables as needed.* Remove all dirty dishes and glassware from the guest’s tables during and after each course.* Totals bill, presents check, collects settlement, and takes payment to cashier.* Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.* Transport dish cart to and from service station/steward’s station.* Stock server stations with all necessary items.* Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.* Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.* Adhering to sanitation standards as outlined by Indiana State Law and COMPANY.* Maximizing profit and guest satisfaction through effective costs controls.* Adhere to all three-star standards.* Work considerately with team members from all departments.* Check out with supervisor before leaving at the end of your shift.* Other departmental related duties and assignments as directed by management. **NON-ESSENTIAL FUNCTIONS:** * Attend seminars when needed. **EDUCATION AND /OR EXPERIENCE REQUIREMENTS:***(Related education and experience may be interchangeable on a year for year basis)** Must be willing to work a flexible schedule.* High School diploma or G.E.D. equivalency preferred.* Ability to read and write English required.* Must have good communication skills and maintain friendly personable attitude at all times.* Two years’ guest service experience in a family or formal dining environment.* Casino Food & Beverage experience preferred.**ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):*** Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.* Ability to lift and carry up to 25 lbs.* Must have the ability to withstand noisy and smoke filled environments.* Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.