Outlet Sales Associate

Evergreen Goodwill; Seattle, Northern (WA, KY); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Evergreen Goodwill in Seattle is seeking an Outlet Sales Associate to deliver excellent customer service, assist with cashiering, and operate the POS system. You will engage donors and customers, restock merchandise, and help maintain a welcoming retail floor in a fast-paced outlet store.

The role requires basic English and arithmetic, a team-oriented mindset, and the ability to work a flexible schedule. Prior experience is helpful but not required, and training will be provided on store systems

Qualifications

• Customer service and cashiering duties as core; friendly, professional interaction.
• Basic English literacy and arithmetic skills required.
• Ability to work with a diverse team and communicate via standard phone/wireless systems.

Responsibilities

• Acknowledge and assist customers; greet and guide them to help.
• Perform cash handling and POS transactions; balance till at end of shift.
• Restock merchandise; maintain clean and organized floor areas.
• Support supervisors and contribute to customer satisfaction.
• Maintain safety and report hazards as needed.

Skills

Customer service

Cash handling

POS operations

Team player

Education

No formal education required

Tools

POS system

Job description

Title: Outlet Sales Associate

Salary: $21.30/hrly

Location: Seattle Goodwill Outlet, Seattle WA

About the Position

The Outlet Retail Associate provides excellent customer service by customer engagement, suggestion selling and cashiering in a friendly and professional manner.

Essential Duties and Responsibilities

include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Proactively acknowledge, greet and help customers in any area of the store. Assist customers/donors in a timely and courteous manner by answering questions or directing them to a supervisor.
• Perform accurate Point of Sale (POS) and cash handling, checks, and credit card procedures. Responsible for closing out assigned cash drawer and balancing the till at end of shift.
• Merchandise, restock and provide general floor maintenance where needed.
• Assist in tipping of product to bin tables and participate in floor change outs of bin tables.
• Maintain a clean work environment.
• Support team members, assist supervisors as necessary.
• Build and maintain internal and external customer satisfaction.

• Contributes to team effort by accomplishing related results as needed.
• Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Other duties as assigned.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• No previous experience or education required
• Some retail and sales experience helpful
• Ability to read, speak and write Basic English and perform basic math skills
• Ability to work with a diverse team
• Able to communicate through standard telephone and wireless audio systems.

Certificates, Licenses, or Registrations:

None

Computer/Technology Skills:

None

Physical Demands

While performing the duties of this Job, the employee is regularly required to lift and/or move up to 30-40 pounds.The employee is regularly required to stand for long periods of time; walk; use hands to finger, handle, or feel; balance; bend and reach with hands and arms; use feet to operate foot pedal operation; and talk or hear. Occasionally required to climb ladders, sit, stoop, kneel, squat, crouch, or crawl.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting
• Recording data
• Problem Solving
• Team player
• Communicating with the public
• Creating written communication

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to an outdoors environment, temperature varies with weather and exposure to dust.The noise level in the work environment is loud. Must be able to work a flexible schedule.

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Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

Employee Acknowledgement

I have reviewed this document and understand the responsibilities of this position

Employee SignatureDate