Outlet Sales Associate

RH; San Rafael (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

RH is seeking a customer-focused associate for its outlet store. You will represent the RH brand, educate customers on product features and craftsmanship, and develop deep knowledge of our assortment and store policies.

Ideal candidates have retail experience, a proven sales track record, and strong skills with Mac/iOS and office apps to support customer transactions and team goals.

Qualifications

• At least 1 year of retail experience, preferably in home furnishings.
• Proven ability to exceed sales objectives through relationship-driven selling and product expertise.
• Proficiency with Mac, iOS, MS Office and Google applications.

Responsibilities

• Represent the RH brand through professional communication and service.
• Educate customers on RH products, features, benefits, and craftsmanship.
• Develop expert knowledge of RH assortment, services, and policies.
• Maintain brand integrity in merchandise presentation and store appearance.
• Process sales transactions accurately and efficiently.
• Contribute to team goals and drive store sales.

Skills

Customer service

Sales

Product knowledge

Brand alignment

Communication

Tools

Mac OS

iOS

Microsoft Office

Google Apps

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

YOUR RESPONSIBILITIES

• Represent the RH brand through professional communication, a brand-reflective presence, and exceptional service
• Engage and educate customers on RH products, highlighting features, benefits, and craftsmanship to support informed purchasing decisions
• Develop and maintain expert knowledge of the full RH assortment, services, and policies to confidently meet customer needs
• Uphold brand integrity by ensuring merchandise presentation and store appearance reflect the RH aesthetic
• Accurately and efficiently process sales transactions, ensuring a seamless purchasing experience
• Drive sales performance by actively contributing to team goals and supporting overall store success

OUR REQUIREMENTS

• 1+ years of experience in retail, preferably in home furnishings
• Proven success in exceeding sales objectives through relationship-driven selling and product expertise
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.

PHYSICAL REQUIREMENTS

• Lift and move items up to 50 lbs., while utilizing appropriate equipment and adhering to safety guidelines
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing