Outlet Sales Associate

RH; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

RH is seeking an Outlet Sales Associate to deliver extraordinary customer experiences in a luxury home furnishings setting. You will engage customers, educate on RH products, and maintain store presentation to reflect RH aesthetics.

The role emphasizes relationship-driven selling, brand advocacy, and achieving sales objectives through teamwork across the store.

Qualifications

• 1+ years of experience in retail.
• Proven success in exceeding sales objectives through relationship-driven selling.
• Proficiency with Apple/Mac systems and basic software tools.

Responsibilities

• Represent the RH brand through professional communication and exceptional service.
• Educate customers on RH products, highlighting features, benefits, and craftsmanship.
• Develop knowledge of RH assortment, services, and policies to meet customer needs.
• Uphold brand integrity by ensuring merchandise presentation and store appearance reflects RH aesthetic.
• Process sales transactions accurately and efficiently for a seamless purchasing experience.
• Drive sales by contributing to team goals and store success.

Skills

Retail sales

Customer service

Product knowledge

Brand ambassador

Tools

Mac OS

iOS devices

Microsoft Office

Google applications

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Sales Associate who is passionate, sales-driven, and determined to deliver extraordinary customer experiences. Partnering with team members across the store, this role proactively engages customers, ensuring their needs are met with personalized service and attention. The ideal candidate is a driven, customer-focused professional who champions the RH brand, embraces Quality, and builds lasting relationships.

YOUR RESPONSIBILITIES

• Represent the RH brand through professional communication, a brand-reflective presence, and exceptional service
• Engage and educate customers on RH products, highlighting features, benefits, and craftsmanship to support informed purchasing decisions
• Develop and maintain expert knowledge of the full RH assortment, services, and policies to confidently meet customer needs
• Uphold brand integrity by ensuring merchandise presentation and store appearance reflect the RH aesthetic
• Accurately and efficiently process sales transactions, ensuring a seamless purchasing experience
• Drive sales performance by actively contributing to team goals and supporting overall store success

OUR REQUIREMENTS

• 1+ years of experience in retail, preferably in home furnishings
• Proven success in exceeding sales objectives through relationship-driven selling and product expertise
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.

PHYSICAL REQUIREMENTS

• Lift and move items up to 50 lbs, while utilizing appropriate equipment and adhering to safety guidelines
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing