Outlet Manager

Loews Hotels & Co; Arlington (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid time off (Sick Days, Vacation, &

Holidays & bereavement

Training & Development opportunities

Tuition Reimbursement

Pet Insurance and Pet Bereavement

Team Member Hotel Rates

Complimentary Parking

Complimentary meals in Team Member Caf

Discounted tickets to local venues

Community volunteer opportunities

Job summary

Loews Arlington Hotel, part of Loews Hotels & Co, seeks an experienced outlet operations supervisor to assist the Director of Food & Beverage in planning, directing and coordinating all outlet activities. You will help staff, schedule, train and ensure a high-quality guest experience in a multi-venue setting.

The role requires strong leadership, guest-service focus and the ability to manage costs and workflows while maintaining hotel standards.

Qualifications

• AS degree or higher in Hospitality or Food Service management.
• Thorough knowledge of upscale food service operations.
• Two years of management experience in hotel or quality food service.
• Food Service Manager certification or ability to obtain it.
• Strong operating controls and guest-satisfaction focus.
• Strong management, organizational and communication skills.
• Able to work weekends and holidays.
• Addresses guests by name and maintains professional courtesy.

Responsibilities

• Maintains outlet staffing levels for optimal performance.
• Represents the Director of Food and Beverage in their absence.
• Ensures adherence to departmental policies and Loews guidelines.
• Oversees labor, service, inventory control for outlets.
• Personally supervises outlet activities to ensure quality.
• Interacts with guests to ensure satisfaction and dining enjoyment.
• Prepares storeroom requisitions and monitors budgeted costs.
• Reviews payroll and manages labor costs during activity fluctuations.
• Communicates with Executive/Sous Chef about reservations and VIPs.
• Coaches, counsels and disciplines staff per Loews standards.

Skills

Leadership

Communication

Staff training

Guest service

Budgeting

Flexible schedule

Food service knowledge

Education

AS degree in Hospitality or Food Service Management

Job description

Loews Arlington Hotel offers job seekers a large-scale resort and meetings environment in Arlington’s sports district. Team members support 888 rooms, five dining venues, pools, spa services and 266,000 square feet of event space, with skybridge access to Live! by Loews.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

You’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary Parking
• Complimentary meals in Team Member Café while working
• Discounted tickets to local attractions & entertainment venues
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.

Essential Functions and Responsibilities

• Maintains outlet staffing levels so as to provide for optimal performance
• Represents the Director of Food and Beverage in his/her absence
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
• Personally supervises outlet activities to ensure quality production/delivery of product/service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
• Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
• Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected
• Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains employees as needed to ensure superior levels of performance
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
• Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service
• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, Friendly, and helpful to guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Addresses guests by their names at all times
• Is friendly, sincere, and professional to make guest(s) feel important

Qualifications

• Associate of Science degree or higher in Hospitality or Food Service management
• Thorough knowledge of all matters related to the proper administration of "up-scale" food service operations
• Two years management experience in hotel or free standing "quality" food service operation
• Certification as "Food Service Manager" or other as required by State County or Local regulations or ability to obtain such certification
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Ability to work flexible schedule to include weekends and holidays
• Addresses guests by their names at all times
• Is friendly, sincere, professional to make guest feel important