Outlet Floor Lead

Crate and Barrel; San Marcos (CA); On-site; USD 42,000 - 70,000; Full time

Job summary

Crate and Barrel Outlet Lead in California drives store sales, service, merchandising and operations while fostering an inclusive, safe environment for associates and customers. You optimize the customer experience and sales through engaged selling, supporting the salesfloor, pickup, and curbside operations.

You ensure operational excellence by managing daily tasks such as auditing, inventory, product handling, and scheduling, all while preserving margin.

Qualifications

• 1+ years customer service or retail experience.
• Experience with Microsoft Office and Google apps.
• Ability to work a full-time flexible schedule.

Responsibilities

• Open and close the store and cover for leadership when needed.
• Provide feedback, share observations and ongoing solutions with leadership.
• Develop, teach, coach and train associates on processes and customer service.
• Support and maintain store sales and service goals as communicated by leadership.
• Promote sales and profitability across the store by supporting priorities.
• Maintain awareness of tools and resources applicable to the assigned area.
• Adhere to loss prevention, security and safety guidelines.
• Model a proactive approach to customer service and engagement as Leader on Duty.
• Drive merchandising and operational initiatives to maximize Margin growth.
• Understand Outlet business strategy to support execution.
• Support Store Leadership on implementing Outlet Strategy and merchandising plans.

Skills

Communication

Time management

Problem solving

Results oriented

Flexible schedule

Tools

Microsoft Office

Google Apps

Job description

As an Outlet Lead, you drive store sales, service, merchandising, and operations while fostering an inclusive, safe environment for both associates and customers. You optimize the customer experience and sales through engaged selling, supporting the salesfloor, pickup, and curbside operations. You ensure operational excellence by managing daily tasks such as financial auditing, inventory control, product handling, and scheduling, all while controlling expenses and preserving margin. Additionally, you develop and train associates through comprehensive onboarding and ongoing guidance, strengthening product knowledge and performance. Success in this role requires strong communication, multitasking, problem-solving, and a genuine passion for customer care, efficiency, and our products.

A day in the life as an Outlet Lead...

• Opening and closing the store and performing other duties in the absence of store leadership
• Providing feedback, share observations, assessments and ongoing solutions with the Assistant Store Leader, Team Leader
• Developing, teaching, coaching and training associates on processes and best practices , and customer service, selling skills, product knowledge,as appropriate
• Supporting and maintaining store sales and service goals as communicated by the Assistant Store Leader, or Team Leader
• Focusing on promoting sales as they pertain to, or are driven by position/department to impact the total stores sales and profitability
• Maintain awareness of all tools and resources applicable to their assigned area
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Model and guide a visionary, proactive approach to customer service opportunities and customer engagement initiatives while acting as the Leader on Duty
• Drive efforts across store to maximize clearance sell through and profitability
• Facilitate implementation and execution of merchandising and operational initiatives as dictated by Assistant Store Leader and/or Team Leader
• Possess a clear understanding of Outlet business strategy and concepts to support their execution
• Support Store Leadership on implementing Outlet Strategy and merchandising plan to maximize Margin growth and unit sell through at their location

What you'll bring to the table...

• Communication and interpersonal skills
• Organizational and time management skills
• Problem solving skills
• Ability to drive results
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• Majority of the shift would be concentrated in performing operational and merchandising duties while helping support with sales priorities as pertained by position.

We'd love to hear from you if you have…

• 1+ years customer service or retail experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices